inboundPhoneCallDebuggingArtifactserror: Subscript...
# support
a
Hi , Im getting this error in Make while trying to get an assistant. The Vapi limit is far from being completed and the Twilio account is also good. What does this error mean? :inboundPhoneCallDebuggingArtifactserror: Subscription Not Active. Status: past_due
v
@Alex Contreras Hello! It seems like the error you're encountering, "Subscription Not Active. Status: past_due," indicates that there is an issue with the subscription status for the service you're using. This typically means that a payment has not been processed successfully, and as a result, the subscription has become past due. Even though you mentioned that the VAPI limit is far from being completed and the Twilio account is in good standing, it's possible that there may be a specific subscription related to the service or feature you're trying to use that is past due. I would recommend checking the following: 1. Verify that all associated subscriptions and billing accounts are active and in good standing. 2. Ensure that there are no outstanding invoices or payment issues with the service provider. 3. If everything seems correct on your end, it might be a good idea to contact the support team of the service you're using to get more detailed information about the subscription status and how to resolve it. If you need further assistance with this issue, please let me know!
You can continue this conversation by mentioning me in the message.
s
It means that you will need to clear your past_due
then you will able to use the service
a
Thanks!
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