Hey team! Is there a way to setup a phone agent to ask a couple questions then stay silent while the line is kept open for the caller to just take voice notes while driving? I can't see how to keep the agent from interrupting periodically. Thanks for the help!

@Teereximus Hello! Yes, you can set up a phone agent to ask initial questions and then switch to a mode where it doesn't interrupt, effectively allowing the caller to take voice notes. To achieve this, you would need to implement logic in your voice application that changes the behavior of the agent after the initial questions are asked. Here's a general approach you could take: 1. Design the initial interaction where the agent asks the necessary questions. 2. After the questions are answered, transition the agent into a 'listening mode' where it records the audio but does not respond or interrupt. 3. Ensure that the

assistant.recordingEnabled

is set to

true

to record the caller's voice notes. 4. Implement a command or trigger that the caller can use to end the listening mode when they are finished. If you need assistance with the specific implementation or have any other questions, please let me know!

how do you put the agent into "listening mode" ?

Got it. Tagging @User for additional help.

how do you put the agent into "listening mode" ?

There is no such feature such as listening mode.

lol tag whoever's in charge of the support bot's RAG