I end my promt with: 9.[Forward the Call] Thank the caller for their patience and transfer the call to the forwarding number. ****" The assistant says I'm transferring the call, but nothing is happening. Only when me as the caller say transfer the call then the assistant transfer the call. Why is this happening??? The call is supposed to be transferred to the forwarding number. Do I need to create a tool as the default tool is not working?

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Can someone please answer me???

@Francois I'm here to help you with your query. It seems like there might be a misunderstanding in the voice assistant's behavior or a technical issue with the call transfer function. The assistant should automatically transfer the call when instructed to do so, without requiring additional input from the caller. If the assistant is not transferring the call as expected, it could be due to a few reasons: 1. The voice assistant's script may not be correctly triggering the transfer function. 2. There could be a technical issue with the API or the platform you're using. 3. The transfer function might require additional configuration or parameters that are not being provided. To resolve this, you may need to review the voice assistant's script and ensure that the transfer function is being called correctly with the necessary parameters. If everything seems to be in order on your end, then it might be best to reach out to the support team for the Voice API you're using for further assistance. If you provide me with more specific details or if there's a function you'd like me to call to assist you further, please let me know!

share the call id and you don't require to create the tool.

The test call I just made failed to transfer again, until I said somethingm - 8ea8ddb1-def7-4bd0-adf2-24d1bd9c7dac

I'm not 1000% sure, but I think Vapi can only respond with either an LLM response OR a transfer tool. You could prompt it like "thank the caller for their patience, and ask if they are happy for the call to be forwarded" This way the user will respond yes, and Vapi can then use the transfer tool

Is there a better way to request support? Days go by with no response, even when its urgent… Im starting to lose faith in Vapi.

@Francois use this as per your prompt

[Forward the Call] Say: "Thanks for the patience and you will be transfered now" and Use the transferCall function with <insert-number-here>.

ideal is to use the following:

[Identify Technician]
9. Proceed to 'Forward the Call' 

[Forward the Call] 
- Say: "Thanks for the patience and you will be transfered now"
- Use the transferCall function with <insert-number-here>.

Thank you, I will try it