HIPAA turned on but can I still get the written tr...
# support
h
Is there a way we can enable HIPAA for calls but then still get the written transcript?
v
@Hash32 HIPAA compliance typically requires strict adherence to privacy and security standards, which includes not storing sensitive information such as call recordings or transcripts. With VAPI, when
hipaaEnabled
is set to true, no logs, recordings, or transcriptions will be stored to ensure compliance. However, if you need a written transcript for your own records while still maintaining HIPAA compliance, you would need to handle the transcription process in a way that is compliant with HIPAA regulations. This could involve using a secure, compliant transcription service or software that does not store the data, or having your own secure methods of transcription that adhere to the necessary standards. Please ensure that any method you choose for transcription complies with HIPAA requirements. If you need further assistance or have specific requirements, please ask support for more info on this.
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
s
As of now that's not possible.
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