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Can't make assistant pick up late rings
# support
i
I have someone interested in a VAPI assistant to pick up inbound calls, but they want to start with a pilot project. They don't want to automate 100% of inbound calls just yet. They're looking to automate inbound calls that go unanswered for a specific amount of time (e.g. phone has rang like 4-5 times or 10-20 seconds). However, I'm not sure how the VAPI number can be connected to their current number and how to implement such "sleeping" functionality where the assistant would only pick up these specific unanswered calls.
v
message has been deleted
s
Even if you connect theri number that's not possible directly using vapi instead you have to do call forwading using telephony provider such as twilio flex.
i
Ok I'm trying to understand. Lets say for example they use AT&T business for their business phone number. From what I can find on Google, AT&T has the ability to do call forwarding (will attach picture of what I found) Are u saying that I shouldn't do call forwarding from AT&T? I have to connect their AT&T number to Twilio and enable call forwarding from Twilio? Also tried researching Twilio Flex but confused on how we can use it. https://cdn.discordapp.com/attachments/1279247806325985290/1279809252109713494/image.png?ex=66d5cabf&is=66d4793f&hm=2e17dba3fa28400cfa1f57ea6fafb71d731c4f8386a83f5176856c4cbe2043e8&
Hopefully there is a way to minimize effort for client. Don't want them to switch their service provider/port their phone number to Twilio and cause a lot of friction for them.
s
Twilio flex was just shared for the example, for the unanswered calls you have to add vapi assistant in the call using conference calling.
I hope this clears your doubt.
i
Where it says we enter *71, etc (I know directions might be different for different providers)
Or is conference calling the only option. And is there any docs/examples of how to do conference calling that I could look at
Sorry for all the questions and thanks for all the help so far.
s
see your use case is someone calls and then if it's not picked then make the call to ai assistant. now the system or telephony provider has the setup control so they can forward the call to ai assistant if it's not picked.
twilio flex is one of workflow product for building the kind of similar system.
i suggest contacting them what they can offer and what's required from our side for sure will help you on this.
if you require we can connect over the call to disucss about this.
i
I see
Thank you for the explanation!
v
@Ibrahim I had a similar experience and the ATT instructions totally works. I did this few months ago but pulling something from my notes here https://cdn.discordapp.com/attachments/1279247806325985290/1280356574723965008/image.png?ex=66d7c87b&is=66d676fb&hm=4077ef9fdf49d57e21d4966fdd53c593f6976a4d08587b3933ff3aa32c1f9e93&
if the customer has a ATT business account access, they will have more control over the settings like if they wanted to forward the call after 5 rings or during certain times.
i
Appreciate the help Vijay!! Super helpful to know that it’s worked for others
Have u worked with other providers by chance, and has the experience been the same?
Man that picture is perfect, covers so many good scenarios
Didn’t even realize about 2-3 of those scenarios lol
v
No, I just worked with AT&T, it worked for my phone too, you know having a personal assistant that guards my calls. Glad it helps 🙂
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