Could you please be so kind and update the docs" Use the system prompt to guide the assistant on when to utilize each forwarding number. For example: “If the user asks for sales, call the transferCall** function **with +1234567890.” “If the user requests technical support, use the transferCall function with +0987654321.” ​ Troubleshooting If calls are not being transferred, check the logs for errors. Ensure that the correct destination numbers are used. Ensure you have written the function description properly to indicate where you want to forward the call Test the call forwarding setup thoroughly to confirm its functionality. By following these guidelines and utilizing the transferCall tool, you can effectively manage call routing and provide a seamless experience for your users. is it a function or a tool? in assistant: transferCall is not working in numbers backupnumber is not working and it is more than weeks. I spoke with support and no help was given (the do not now what they are doing and how it works more than me)

@Rafał (voicetta.com) I apologize for any confusion. The

transferCall

is a function that can be used to transfer the call to a specified forwarding number when such a number is present on an assistant. It seems there might be some inconsistencies in the documentation, but rest assured, I'm here to assist you with the correct usage. Regarding the issues you're experiencing with the

transferCall

function not working and the backup number not functioning correctly, I understand this can be quite frustrating. Since you've already reached out to support without resolution, I would recommend a few steps to troubleshoot the issue: 1. Double-check that the forwarding numbers are correctly set up in the system. 2. Verify that there are no errors in the logs that could indicate what might be going wrong. 3. Ensure that the

transferCall

function is being called with the correct parameters. 4. Conduct a thorough test of the call forwarding setup to confirm its functionality. If you've already taken these steps and the issue persists, it might be necessary to escalate this to a higher level of support. Please provide me with any specific error messages or issues you're encountering, and I'll do my best to assist you further. If you need to transfer a call right now and you have the forwarding number, I can initiate the transfer for you. Just let me know the context of the call and the appropriate forwarding number to use.

the call enr reason is: assistant-forwarded-call: The assistant successfully transferred the call to another number or service. but no forwarding at all

can you share the call id.