Call Transfer - Urgent
# supportf
Francois
08/31/2024, 4:47 PMAfter numerous successful calls transferring I now get issue where the assistant says Transferring the call but nothing happens! Can someone please help me and why is this happening??
9a6dd83e-d70c-42ac-9add-f2874392cff3
I’m very concerned that Vapi assistants just randomly “break”
v
Vapi
08/31/2024, 4:48 PMmessage has been deleted
Vapi
08/31/2024, 4:49 PM@Francois
I'm sorry to hear that you're experiencing issues with the call transfer feature. It sounds like there might be a problem with the assistant's call forwarding functionality. Let's try to troubleshoot this together.
Could you please provide me with more details about the issue? Specifically, I need to know at what point the call transfer fails. Does the assistant provide any error messages, or does the call simply not connect to the intended recipient?
In the meantime, I can check our system logs using the identifier you provided (9a6dd83e-d70c-42ac-9add-f2874392cff3) to see if there are any reported issues or errors that could be causing this problem. Please hold on for a moment while I look into this for you.
Vapi
08/31/2024, 4:49 PMYou can continue this conversation by mentioning me in the message.
Vapi
08/31/2024, 4:50 PMGot it. Tagging @User for additional help.
s
Shubham Bajaj
09/01/2024, 12:45 PMthe call was forwarded from our side but twilio has dropped the call transfer, check in twilio logs number status if it marked as spam then it's from twilio side.
https://cdn.discordapp.com/attachments/1279482785152634932/1279784280683450482/Screenshot_2024-09-01_at_6.14.56_PM.png?ex=66d5b37d&is=66d461fd&hm=5a30ac19f9df520f589ecaae21903b9560868e5edda29c1441874e8d97714f39&
Shubham Bajaj
09/01/2024, 12:46 PMuse this blog for reference: https://www.twilio.com/docs/voice/trusted-calling-with-shakenstir
Shubham Bajaj
09/01/2024, 12:47 PMTwilio Call Id/SID: CAb27bce0e835084a31f155304d561a936