hey guys I was trying to increase the monthly usage limit from 10$ to a 100$ but I'm not getting the email I need to access the portal, did anyone face something similar? https://cdn.discordapp.com/attachments/1280243114522447932/1280243114681827462/1066885a-a2df-487b-9dc7-1bf32b930cf2.png?ex=66d75ed0&is=66d60d50&hm=c5cd5b7ee1727384ba4ee44a79f3921066790b89a2c48be115b7640521b927c2&

@Cowboy Hello! I'm here to help you with your issue. It's possible that the email you're expecting might have gone to your spam or junk folder, so I would recommend checking there first. If you still can't find the email, there might be a delay, or it could be an issue with the email service. Would you like me to assist you further with this issue, or is there anything else you need help with regarding your VAPI usage?

I already checked the spam folder and trash, nothing on all emails i tried

@Cowboy I understand that can be quite frustrating. Let's try to resolve this together. Could you please confirm the email address you used for registration? Once I have the correct email, I can assist you in troubleshooting the issue further or guide you on how to access the portal without the email. If it's a technical issue on our end, I'll do my best to help you get it sorted out.

oliver.p@samurai.ai

@Cowboy Thank you for providing your email address. I will now initiate a check on our end to ensure there are no issues with the email delivery system. In the meantime, I suggest you try the following steps: 1. Ensure that the email address oliver.p@samurai.ai is the one associated with your VAPI account. 2. Check if there are any filters or rules set up in your email account that could be redirecting the emails to another folder. 3. Consider adding the sender's email address to your contacts or whitelist to prevent emails from being marked as spam. If after these steps you still haven't received the email, please let me know, and I will take further action to assist you.

it is the correct email and i tried other emails like islam.a@samurai.ai and sam@samurai.ai @Vapi

@Cowboy I see, you've tried with multiple email addresses. It's important that we verify the email associated with your VAPI account. If oliver.p@samurai.ai is the primary email for your account, we should focus on resolving the issue with that address. Since you've also tried islam.a@samurai.ai and sam@samurai.ai without success, it seems like there might be a more systemic issue at play. I will need to escalate this to our technical support team to investigate further. In the meantime, I can guide you on alternative ways to access your account or increase your monthly usage limit without the need for the email. Would you like to proceed with that?

yeah tell me how to increase the monthly usage @Vapi

@Cowboy Certainly! To increase your monthly usage limit, you can typically do so directly through the VAPI dashboard. Here's a step-by-step guide on how to adjust your usage limit: 1. Log in to your VAPI dashboard using your account credentials. 2. Navigate to the billing or account settings section of the dashboard. 3. Look for an option to manage your subscription or billing plan. 4. Select the option to change your plan or adjust your usage limit. 5. Choose the new limit that you would like to set for your account, in this case, $100. 6. Confirm the changes and update your payment information if required. If you're unable to access the dashboard or if the option to change your usage limit is not available, it may require manual intervention from our support team. In that case, please let me know, and I will assist you in contacting support to resolve this issue.

the option to do this is through the Payment Management Portal. which is the one i can't access because of the email issue @Vapi

@Cowboy I understand the situation now. Since you're unable to access the Payment Management Portal due to the email issue, I will contact support on your behalf to address this problem. Please hold on for a moment while I escalate this to our support team. They will be able to assist you with increasing your monthly usage limit and resolving the email delivery issue. I'll get back to you as soon as I have an update from them. Thank you for your patience.

Re-enter your credit card details and use the billing email address. It will work.