Another failed call transfer URGENT
# supports
Stephenm
09/03/2024, 4:02 PMAssistant claims to transfer call successfully but the transferee number does not ring, and the assistant ramains on the line. We have a client demo in 58 minutes!!!!
call ID: 3b786618-b6a4-4eeb-b4ec-2467a8681f66
https://cdn.discordapp.com/attachments/1280558478666104953/1280558478750126120/message.txt?ex=66d88484&is=66d73304&hm=08511e366258f405395a46d1afdb6b8d4ddf18d30aedae3a0cce458b47f8294d&
v
Vapi
09/03/2024, 4:03 PMmessage has been deleted
Vapi
09/03/2024, 4:03 PM@Stephenm
I understand the urgency of the situation. Let's try to resolve this as quickly as possible. I will need to check a few details to assist you better. Could you please confirm if the forwardingPhoneNumber is correctly set up on the assistant that is supposed to handle the transferCall function? Also, is there any error message or notification that you received when the transfer attempt failed?
Vapi
09/03/2024, 4:03 PMYou can continue this conversation by mentioning me in the message.
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Shubham Bajaj
09/03/2024, 8:35 PMremove "phone-call-control" from assistant server messages.
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Stephenm
09/05/2024, 10:29 AMThx but that failed again. I unchecked phone-call-control. The tool was called (below) and the next 2 messages said successful transfer but my phone didn't ring. thx
Call ID: 9ecf8744-258e-4f07-bfb3-ac433c878c63.
{
"role": "tool_calls",
"time": 1725531867141,
"message": "",
"toolCalls": [
{
"id": "call_QLN32uKNT5a3ASQ7JQwWjZg1",
"type": "function",
"function": {
"name": "transferCall",
"arguments": "{\"destination\": \"+44777xxxxxxx\"}"
}
}
],
"secondsFromStart": 11.866
}
https://cdn.discordapp.com/attachments/1280558478666104953/1281199569304289371/image.png?ex=66dad994&is=66d98814&hm=09340063358ce74c62b377193a33dd2b991f384b175cc3445c9dbf5df09d1880&
Stephenm
09/05/2024, 10:41 AM@Shubham Bajaj pls advise? thx
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Shubham Bajaj
09/05/2024, 5:49 PMphone call transfer won't work for webCall.