When I get the details of my phone number using the "Get Phone Number" API, I see this: { "id": "a02b6294-63e4-48aa-81dc-f597d27d5cd4", "orgId": "93919d4a-4ea9-4ee6-976d-2c6447c86e24", "number": "+15128818753", "createdAt": "2024-06-03T18:33:37.417Z", "updatedAt": "2024-08-19T10:32:23.485Z", "stripeSubscriptionId": "sub_1PNfhICRkod4mKy31esQ41DW", "stripeSubscriptionStatus": "active", "stripeSubscriptionCurrentPeriodStart": "2024-08-03T18:33:32.000Z", "serverUrl": "https://api.neurologic.digital/assistant_request" } However when I call the number, I get the "Couldn't get assistant" error message. I The assistant_request endpoint is very simple, it should print out a debug statement but it never does: @app.route('/assistant_request', methods=['POST']) def assistant_request(): print("Inside assistant_request endpoint") Are there any outages at the moment? Or is there anything odd in the JSON returned from my phone number?

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Yes, I can confirm that the flask server is up and running. However it appears that the assistant_request endpoint is never called because the very first line has a debug print statement and that statement is never executed.

@Michael P It's good to hear that your Flask server is up and running. Since the debug statement in your

assistant_request

endpoint is not being executed, it suggests that the requests are not reaching your endpoint. Here are a few steps you can take to troubleshoot the issue: 1. **Check Network Accessibility**: Ensure that your Flask server is accessible from the public internet. Since you're using ngrok, verify that the ngrok tunnel is established and that the public URL provided by ngrok is correctly configured in any relevant settings or API configurations. 2. **Verify Endpoint URL**: Double-check that the

serverUrl

in the JSON you provided is correct and matches the ngrok URL. Any discrepancy here could prevent the API from reaching your endpoint. 3. **Inspect Logs**: Look at the ngrok logs to see if there are incoming requests to your public URL. Ngrok's web interface usually shows the traffic passing through the tunnel. 4. **Firewall or Security Settings**: Make sure that there are no firewall or security settings that are blocking incoming requests to your Flask server. 5. **Test Locally**: Try sending a POST request to your

assistant_request

endpoint locally using a tool like

curl

or Postman to ensure that the endpoint is functioning as expected. 6. **Check API Configuration**: Review the configuration of the API that is supposed to call your

assistant_request

endpoint to ensure that it is set up correctly. If after these steps the issue still persists, it might be necessary to look into the logs or monitoring tools of the service that's supposed to call your endpoint for more clues. If you're unable to resolve the issue, please reach out to support for further assistance.

never mind, this is on our end, the SSL certificate appears to have expired.