Billing issue
# support
l
My account was out of "test" minutes. And when I added my credit card to pay as you go, the billing limits exceeded screen is still showing up. How do I use my account????
v
message has been deleted
@LP Phil I'm sorry to hear that you're experiencing issues with the billing limits. It sounds like you've already taken the right step by adding your credit card for the pay-as-you-go option. Sometimes, it may take a little while for the changes to take effect and for the system to update your account status. To help resolve this, please ensure that: 1. The credit card information you entered is correct and has been accepted by the system. 2. There are no outstanding charges that need to be cleared before your account can be reactivated. 3. You have checked for any notifications or emails from our billing department that may require your attention. If you've verified all of the above and the issue persists, I would recommend reaching out to our support team for a detailed look into your account. They will be able to assist you further and help get your account back up and running. Would you like me to guide you on how to contact support, or is there anything else I can assist you with right now?
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
s
Hi, Can you re-add your credit card details? It will fix your issue, also sharing loom video for the reference https://www.loom.com/share/a3d4cc5339de4f45b818bace94a2a716?sid=b9737bf2-f6bc-48e3-8e8a-4512845aba9a
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