@Saien | Exousia AI I'm here to help! To initiate an outbound call using your Twilio number, you need to ensure a few things are in place: 1. Your Twilio number is correctly configured and has the necessary permissions to make outbound calls. 2. The number you are trying to call (your own number) is not blocking unknown calls or is not in 'Do Not Disturb' mode. 3. You have sufficient balance in your Twilio account to make outbound calls. 4. The code or API request you're using to initiate the call is correctly set up. If you've checked all these and the issue persists, it might be helpful to look at the specific error messages or "ended reasons" you're seeing in the call logs. These can give us a clue as to what's going wrong. Could you please provide me with the error messages or "ended reasons" you're seeing? This will help me assist you better. If you prefer, you can also try importing your phone number using the dashboard or the

/phone-numbers/import

endpoint with your Twilio credentials to ensure it's properly configured with VAPI services.

You can continue this conversation by mentioning me in the message.

Got it. Tagging @User for additional help.

try import the twilio number again and lmk how it goes.

I added the number again and it still isn't working

I tried 3 times: 7fa4840e-8193-4d13-a26a-1f389ecbb862 reason: customer-did-not-answer 5eb50d54-633f-4a07-af10-53b1f9bc11da reason: twilio-failed-to-connect-call 4292d1d5-5016-477d-a9b4-33e714bb971b reason: customer-did-not-answer No calls appear on my phone

Please let me know if you can determine a resolution for this. I haven't encountered an issue like this before

@Shubham Bajaj It's very strange because when I get the agent to call my client, the call goes through successfully. 66a515ae-d5f2-4535-ab4a-dbb391f71999

And here are the two tests I did with my number right after it worked for my client: 283524ca-e37d-4d64-90ff-419d762cd34f ad886483-657b-41b0-8c87-fec4e10c73d6

what you can do is purchase a new number and try with that and it will work.

Call Details Details Insights Summary Metrics Properties Call SID CAdece3ac3e992db658af60f4e2c363a95 Date 19:49:49 SAST 2024-09-10 Start Time 19:49:49 SAST 2024-09-10 End Time 19:49:59 SAST 2024-09-10 Duration 0 sec Cost — From +17753477844 To +27810159995 Direction Outgoing API Type Phone Status Failed Stir/Shaken Status — Request Inspector + Expand All POST https://api.twilio.com/2010-04-01/Accounts/AC103b301afe74a3f4a24767ea08cb44c8/Calls.json 2024-09-10 17:49:49 UTC39ms201 Request Response Headers BodyShow Raw { "sid": "CAdece3ac3e992db658af60f4e2c363a95", "accountSid": "AC103b301afe74a3f4a24767ea08cb44c8", "to": "+27810159995", "toFormatted": "+27810159995", "from": "+17753477844", "fromFormatted": "(775) 347-7844", "phoneNumberSid": "PN017002dd44394ba25c83124da4ca94e2", "status": "queued", "priceUnit": "USD", "direction": "outbound-api", "apiVersion": "2010-04-01", "uri": "/2010-04-01/Accounts/AC103b301afe74a3f4a24767ea08cb44c8/Calls/CAdece3ac3e992db658af60f4e2c363a95.json", "subResourceUris": { "notifications": "/2010-04-01/Accounts/AC103b301afe74a3f4a24767ea08cb44c8/Calls/CAdece3ac3e992db658af60f4e2c363a95/Notifications.json", "recordings": "/2010-04-01/Accounts/AC103b301afe74a3f4a24767ea08cb44c8/Calls/CAdece3ac3e992db658af60f4e2c363a95/Recordings.json" }, "callerId": "", "queueTime": 0 } POST https://aws-us-west-2-production1-api.vapi.ai/twilio/status 2024-09-10 17:49:49 UTC140ms201 POST https://aws-us-west-2-production1-api.vapi.ai/twilio/status 2024-09-10 17:49:51 UTC135ms201 POST https://aws-us-west-2-production1-api.vapi.ai/twilio/status 2024-09-10 17:49:59 UTC360ms201 Delete this call log

Please let me know what details you need in particular

PROPERTIES Who Hung Up - Post-Dial Delay 1.273 seconds Last SIP Response 480 Temporarily Unavailable Call State noanswer

mostl likely these virtual numbers are blocked your telephony provider. so better purchase a new number and try again.

closing this ticket for now, because @Saien | Exousia AI has to try purchasing a new number and let us know.

51f3856d-7340-4a98-9496-2d963a4bdc29 cd1ead3e-4f68-41bf-b13b-c8db677ec08b 1a3233d8-fef3-4381-965d-851c11975bf4

But when I try with my number it doesn't work. 3e3ddc7a-7482-4994-b986-d4a6075f97f8