Doesn't respond sometimes
# supporta
Abe
09/05/2024, 8:38 PMThere are times when my assistant is not responding, could you help me figure out why please? Here is an example:
call id: 806a8c42-f465-408b-b773-800dcaddf4ca
assistant id: d7591e0d-6917-4364-9a12-0272d8a57f02
Thank you
v
Vapi
09/05/2024, 8:39 PMmessage has been deleted
Vapi
09/05/2024, 8:39 PM@Abe
I'm here to help! To troubleshoot the issue with your assistant not responding, I'll need to check a few details related to the call and assistant IDs you've provided. Let me look into this for you. Please hold on for a moment while I investigate.
Vapi
09/05/2024, 8:39 PMYou can continue this conversation by mentioning me in the message.
a
Abe
09/05/2024, 9:51 PMOK, sounds good. Let me know if you need more information from me.
s
Shubham Bajaj
09/06/2024, 12:28 PMset your voice settings to the following and remove what's not here from your current voice settings and then it will work.
"voice": {
"model": "eleven_turbo_v2_5",
"voiceId": "5OnaoarWJBekDu8lQycR",
"provider": "11labs",
"stability": 0.5,
"similarityBoost": 0.75,
"optimizeStreamingLatency": 2,
}
a
Abe
09/06/2024, 3:37 PMwhich setting is what is causing this issue? I cannot reduce the similarity boost to 0.75.
s
Shubham Bajaj
09/07/2024, 8:52 PMuse the update assistant api https://docs.vapi.ai/api-reference/assistants/update-assistant and using it you can reduce to 0.75 and remove all other properties not mentioned here.
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