Fallback Destination phone number field isn't pers...
# support
d
Trying to set a fallback destination for inbound calls when the assistant or squad is not available (Phone number -> Inbound settings), however the field isn't saving and gets cleared if I navigate to another page or refresh.
v
You can continue this conversation by mentioning me in the message.
@doc I'm sorry to hear that you're experiencing issues with setting a fallback destination for inbound calls. It sounds like there might be a glitch with the interface or a step that's being missed in the process. To ensure that your settings are saved correctly, please follow these steps: 1. Go to the Inbound Settings for your phone number. 2. Enter the fallback destination you wish to set. 3. Make sure to click 'Save' or 'Apply' (whichever option is available) to confirm the changes. 4. Stay on the page for a few moments to ensure the changes are processed. 5. Navigate away from the page or refresh to see if the settings persist. If the problem continues, it could be a temporary issue with the service or a browser-related problem. Try the following: - Clear your browser cache and cookies, then try again. - Use a different browser or incognito mode to see if the issue persists. - Ensure that your browser is up to date with the latest version. If none of these steps resolve the issue, please reach out to support for more assistance. They may need to look into the problem further or escalate it to the technical team.
Got it. Tagging @User for additional help.
d
There is not a save or apply button showing on this page.
s
can you share a loom video.
because of no response closing this ticket.
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