Spanish number not working for outbound call
# support
c
I’m having issues executing an outbound call with my assistant using a Make.com scenario where I've connected HubSpot with VAPI. Everything works flawlessly when making calls to UK phone numbers. However, I keep receiving a 400 error whenever I try to call a Spanish number, which is a more typical use case for my business. I've tried various phone number formats, but the error persists. Does anyone have any suggestions or solutions?
v
@Carlos I'm sorry to hear you're experiencing issues with making calls to Spanish numbers. To assist you better, I'll need a bit more information about how you're formatting the Spanish phone numbers. The correct format for international calls typically includes the country code, area code (if applicable), and the local number. For Spain, the country code is +34, and the phone number should generally be in the following format: +34 XXX XXX XXX, where 'X' represents the local number digits. Could you please confirm if you are using this format when trying to make calls to Spanish numbers? If you are already using the correct format and still encountering a 400 error, there might be an issue with how the phone number is being handled in the API request. Please ensure that the
forwardingPhoneNumber
attribute is set correctly as per the context provided. If you're unsure, you might want to omit it or set it to null or an empty string ('') to avoid issues. If you've confirmed that the number format is correct and the issue persists, please provide the exact error message you're receiving, and I'll do my best to help you resolve it.
You can continue this conversation by mentioning me in the message.
v
Got it. Tagging @User for additional help.
s
share the complete error message and create-call payload
share complete error log.
because of no response closing this ticket.
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