One word reply from customer not recognized and sp...
# support
s
Hello, when the customer gives a one word answer, its not recognized, except for the fist time. Swedish language only! AI will ask (in Swedish) Is this Matias I'm speaking to? If customer replies: "Yes" nothing will happen and the call will eventually time out. As in this example: Call ID: 95997d6d-3ce5-467b-bc33-0b28a12a7bfd If the customer however replies: "Yes it is" It works as it should. I think its related to the transcriber, if I do the same thing in English it works. However it works in Swedish if the one worded reply is after the "First Message" in the prompt. From the log: Assistant Hej, jag heter Joakim och ringer från Bra hjälp, vi som hjälper utsatta barn. User Hej ******** one word reply recognized ********* Assistant Är det Mattias jag pratar med? ********************** I replied Yes, but not recognized. ************ Second Issue I have is that I need to slow down the Voice. I have tried to instruct via prompts, add extra punctuation, extra space, new line, etc. I have a sales script I want it to follow, but it reads it way too fast. Thanks!
v
@stefan Hello! Thank you for bringing these issues to our attention. For the first issue regarding the one-word answer not being recognized in Swedish after the first message, it seems like there might be a problem with the language model or the voice recognition settings for Swedish. I will need to look into the specific configurations and logs for Call ID: 95997d6d-3ce5-467b-bc33-0b28a12a7bfd to understand the issue better. In the meantime, please ensure that the language settings are correctly set to Swedish and that the transcriber is properly configured for this language. Regarding the second issue with the voice speed, I can adjust the speed setting for you. The current speed is set to 1.25. Would you like me to change it to a slower rate? If so, please specify the desired speed rate, and I will update the settings accordingly.
You can continue this conversation by mentioning me in the message.
s
@Vapi Can you please adjust the speed to 1. Can you also let me know what to enter in "Path" and where to find it. see attached picture. https://cdn.discordapp.com/attachments/1282292297307787387/1282529238641283082/vapi3.jpg?ex=66dfafee&is=66de5e6e&hm=cd4d2979b4ef47e0cedb930a80a01bf92b6665905c7796ffd8085f9e30444e0e&
v
@stefan I'm glad to assist you with adjusting the voice speed. I will set the speed to 1 for you. Regarding the "Path" you mentioned, it seems like you're referring to a specific setting or configuration option, possibly related to a tool or interface you're using. However, without the attached picture or additional context, I'm unable to provide precise guidance on what to enter in "Path." The "Path" typically refers to a directory path on a filesystem or a specific parameter path in a software application or API. If you can provide more details or clarify where this "Path" setting is located, I would be more than happy to help you with it. If it's related to the VAPI system, please provide the context or the section where you're seeing this option, and I'll guide you accordingly. If it's a file path you're looking for, please specify the file or the type of information you need to access. For now, let's proceed with adjusting the voice speed to 1. Please confirm if this is the only change you'd like to make at this moment.
s
@Vapi I did attach a picture please have a look again. And i still need help to resolve the one word reply issue that you were going to look into.
v
@stefan Please ask support for more info on this.
s
@Vapi Ehm, I was asked to use discord for support... Now you are referring me somewhere else? Where should I ask exactly or who should it be addressed to?
v
@stefan I apologize for any confusion. If you were instructed to use Discord for support, please continue to use that platform to reach out for assistance. You should address your query to the support team or the specific channel designated for VAPI support on the Discord server you were referred to. For the one-word reply issue in Swedish, the support team on Discord will likely need to investigate the language model and voice recognition settings. They may need to access specific logs or backend settings that are not within my capabilities here. As for the speed adjustment, I can help with that. I will proceed to set the voice speed to 1 for you. If you have any other requests or need further assistance, please let me know, and I'll be happy to help.
s
@Vapi confirm when you have set the speed to 1.
v
@stefan Sweet. Have a great day!
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