Issue with Twilio Number - Not Accepting Incoming ...
# supportf
Fanfantulipan
09/08/2024, 1:46 PMI have issues with a Twilio phone number I purchased ( czech republic number ) . When someone attempts to call this number, they receive a message stating that the number does not exist.
The configuration appears to be correctly set up for receiving voice calls in the IE1 (Ireland) region.
Outgoing calls are functioning as expected; however, incoming calls are not getting through.
The error message "this number does not exist" suggests there could be an issue with either the region routing or call configuration.
Could you please advise on how to resolve this issue, or if there is any misconfiguration preventing the incoming calls from being processed correctly?
and I still have another number from twilio, it's an American number and when I call, it only says "hello word" and then hangs up. How can I edit this please?
I am calling from the Slovak Republic from a Slovak number.
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Vapi
09/08/2024, 1:47 PMmessage has been deleted
Vapi
09/08/2024, 1:48 PM@Fanfantulipan
I'm sorry to hear you're experiencing issues with your Twilio phone numbers. Let's address each issue one by one.
For the Czech Republic number issue:
1. Please double-check that the number is correctly configured in your Twilio console to accept incoming calls.
2. Verify that the voice URL for incoming calls is correctly set up and pointing to a valid webhook or TwiML Bin that can handle the calls.
3. Ensure that there are no geographical restrictions or routing issues that might be preventing calls from the Slovak Republic to the Czech Republic number.
For the American number issue:
1. Log in to your Twilio console.
2. Navigate to the 'Phone Numbers' section and select the American number.
3. Check the configuration for the voice URL or application associated with this number.
4. Update the voice URL or application to point to the correct webhook, TwiML Bin, or Studio Flow that you want to execute when the number is called.
If you need assistance with updating the configuration or checking the setup, please provide me with the necessary details, and I can guide you through the process. If you're unsure about any of the steps or configurations, please ask support for more info on this.
Vapi
09/08/2024, 1:48 PMYou can continue this conversation by mentioning me in the message.
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Fanfantulipan
09/08/2024, 3:32 PMOk super i got it ! )
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Shubham Bajaj
09/09/2024, 2:51 PMlooks like your assistant is not correctly linked to the assistant, can you dm me?
Shubham Bajaj
09/13/2024, 3:11 PMbecause of no response closing this ticket.
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