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HELP! Phone number is not working
# support
l
Hi guys, I need #help with the phone number connection. I have set up a Make scenario where, when a new row is added to a Google sheet, an HTTP step runs, that tells Vapi to call me to a number (I used the VAPI "create tool" tool). That number is American. I have tried to route it to my Italian number by creating a TwiML bin with the code. The Make scenario runs with no errors, but I do not receive any calls. (I bought 2 numbers: one on VAPI (US number) that is connected to the voice agents, and the other on Twilio (US number that forwrads the calls to my Italian number - to avoid the crazy roaming fees). Basically twilio does not receive the call from VAPI (and therefore I don't receive it on my phone with the Italian number), but when I call the number on Twilio with my phone (instead of VAPI), I can see it in the call logs.) How can I fix this? **Q**: If you are outside of North America, how did you set up your phone number connection? **Summary**: I have bought a number on VAPI, with which I want to call an American number bought on Twilio, that I want to be routed to an Italian number. However, the call doesn't come in and the call logs in Twilio are still empty.
v
message has been deleted
@lukagr Hello! I'm here to assist you with your phone number connection issue. It sounds like you've set up everything correctly, but there might be a configuration issue preventing the calls from being routed from your VAPI number to your Twilio number, and then to your Italian number. Here are a few steps you can take to troubleshoot the issue: 1. **Check VAPI Configuration**: Ensure that the VAPI number is correctly configured to make outbound calls. Double-check the HTTP step in your Make scenario to ensure it's correctly formatted and pointing to the right endpoint. 2. **Verify TwiML Bin**: Make sure that the TwiML bin on Twilio is correctly set up to forward calls to your Italian number. The TwiML should include a 
<Dial>
verb with your Italian number. 3. **Check Twilio Number Settings**: Ensure that the Twilio number is configured to use the TwiML bin for incoming calls. 4. **Test Twilio Number Independently**: Since you mentioned that calling the Twilio number directly works, it seems like the issue might be on the VAPI side. However, it's still a good idea to test the Twilio number independently to ensure it consistently forwards to your Italian number. 5. **Review Call Logs**: Check the call logs on both VAPI and Twilio to see if there are any errors or messages that could indicate what's going wrong. 6. **Check for Restrictions**: Sometimes, there might be restrictions on calling international numbers or specific types of numbers. Verify that there are no such restrictions in place on either VAPI or Twilio. 7. **Contact Support**: If you've gone through all the above steps and the issue persists, it might be best to contact VAPI and Twilio support for further assistance. If you need help with any specific step or if you'd like me to check any configurations for you, please let me know. I'm here to help!
You can continue this conversation by mentioning me in the message.
s
can you share the call id.
because of no response closing this ticket.
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