When I recieved outbound call, it starts a recording to press any key to execute the code. How to remove this requirement. Please guide.

@Hasan To remove the requirement for pressing a key before executing code on an outbound call, you'll need to adjust the call flow configuration in your voice application. This typically involves modifying the Interactive Voice Response (IVR) settings or the call handling script. If you're using VAPI, you might have a prompt in your call flow that requires the user to press a key. You can remove or edit this part of the call flow to directly execute the code without waiting for key input. If you provide me with more details about how your call flow is set up or which part of your code is responsible for the key press requirement, I can give you more specific guidance on how to make this change.

@Vapi I am using vapi outbound calling with twilio. There is no such prompt which requires it

@Hasan If you're using VAPI for outbound calling with Twilio and there's no prompt in your call flow that requires pressing a key, it's possible that the behavior you're experiencing is due to Twilio's own call handling logic or a default setting within Twilio. To resolve this, you should review your Twilio Studio Flow or the TwiML application associated with the number you're using for outbound calls. Ensure that there are no Gather or Record TwiML verbs that might be causing this behavior. If you have

phoneCallProviderBypassEnabled

set to true in your VAPI configuration, VAPI will not handle the call directly, and you'll need to make sure that the

phoneCallProviderDetails

object is correctly configured to interact with Twilio without requiring key presses. If you're certain that the configuration on both VAPI and Twilio sides does not include any key press requirements, and you're still facing this issue, it might be a good idea to reach out to Twilio support for further assistance, as the issue could be on their end. If you need help reviewing your configuration or have any other questions, please let me know, and I'll be happy to assist you further.

@Vapi this is my configuration: assistant = { "model": { "model": "gpt-4o", "messages": [ { "role": "system", "content": system_prompt } ], "provider": "openai", "temperature": 0.7 }, "firstMessage": first_message, "endCallFunctionEnabled": True, "endCallPhrases": ["goodbye"], "endCallMessage": "goodbye", "transcriber": { "model": "nova-2", "language": "en", "provider": "deepgram" }, "clientMessages": [ "transcript", "hang", "function-call", "speech-update", "metadata", "conversation-update" ], "serverMessages": [ "end-of-call-report" ], "serverUrl": serverUrl, "backgroundSound": "off", "analysisPlan": { "structuredDataPrompt": structure_prompt, "structuredDataSchema": { "type": "object", "properties": { "complete_conversation": { "description": "Indicates whether conversation is complete (true) or not (false)", "type": "boolean" }, "appointmentBooked": { "description": "Indicates whether an appointment was successfully booked (true) or not (false)", "type": "boolean" }, "appointmentDatetime": { "description": f"The date and time of the booked appointment in ISO 8601 format (e.g., 2024-07-11T11:00:00{utc_offset})", "type": "string" } } }, "successEvaluationPrompt": evaluation_prompt, "successEvaluationRubric": "PassFail" } }

@Hasan Thank you for providing your configuration details. Based on the configuration you've shared, there doesn't seem to be any element that would require a key press to initiate the call handling or recording. Your configuration is primarily related to the assistant's behavior, transcription settings, and analysis plan. Since the issue is not apparent in the configuration for the assistant, the requirement to press a key might be coming from the Twilio side of the setup. Here are a few steps you can take to troubleshoot and resolve the issue: 1. Check Twilio Studio Flow or TwiML Bins: If you're using Twilio Studio, ensure that there are no widgets that require input from the user before proceeding. If you're using TwiML Bins, look for

<Gather>

or

<Record>

verbs that might be causing this behavior. 2. Review Twilio Number Configuration: Check the configuration of the phone number in Twilio that you're using for outbound calls. Ensure that it's linked to the correct Studio Flow or TwiML Bin that doesn't require key presses. 3. Inspect Twilio Function (if applicable): If you're using a Twilio Function to handle outbound calls, review the code to ensure there's no logic that requires a key press. 4. Check for Additional Middleware: If there's any middleware between VAPI and Twilio, ensure that it's not adding additional prompts or requirements. 5. Twilio Support: If you've checked all the above and still can't find the cause, reaching out to Twilio support might be the best course of action. They can help you review your account setup and identify any hidden settings that might be causing this behavior. If you need further assistance with your VAPI configuration or have specific questions about integrating with Twilio, please let me know, and I'll be happy to help.

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