Can't log in
# support
p
I can't login to our VAPI account. I've reset the password, but I'm not getting the email. I've check our spam folder, and I've received nothing. Can you help?
v
@Phyzoe I'm sorry to hear you're having trouble logging into your VAPI account. Let's try to resolve this issue. Could you please confirm the email address associated with your VAPI account? Once I have the correct email, I can assist you further in resolving the login issue.
You can continue this conversation by mentioning me in the message.
p
Alex@ymmymarketing.com
@Vapi
v
@Phyzoe Thank you for providing your email address. I will look into the issue with the password reset email not being sent to alex@ymmymarketing.com. In the meantime, please ensure that the email address is correct and that there are no filters or rules that might be redirecting the emails to another folder besides the spam folder. If everything seems correct on your end, I will proceed with the next steps to help resolve this issue. Please hold on for a moment while I check on this for you.
p
Yes, please proceed.
@Vapi it's alex@ymmymarketing.com
v
@Phyzoe Thank you for confirming your email address. I will take the necessary steps to assist you with the login issue. Please hold on for a moment while I investigate this further. If additional actions are required, I will follow up with you promptly.
s
sent you login link, it will work now for you.
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