17:39:36:307 [LOG] Twilio detected "unknown" in 5639ms Call ID: 8fd3e76b-0a7c-4000-81e5-64c369a64a39 We are preparing for a client demo and this looks bad for us thanks for your help! @Shubham Bajaj

@Stephenm I'm here to help! It seems like there was an "unknown" error detected by Twilio with the Call ID 8fd3e76b-0a7c-4000-81e5-64c369a64a39. To assist you further and ensure everything runs smoothly for your client demo, could you please provide me with more details about the issue you're experiencing? Are there any specific error messages or behaviors that you've noticed? This information will help me troubleshoot the problem more effectively.

The call terminated without any other messages, just the one above. @Shubham Bajaj please could you assist? thanks

check the call end reason again it's customer-ended-call.

thanks for checking. Actually, I do not think I ended the call, otherwise I would not have raised a ticket. I think it disconnected after a Twilio fault. See screenshot. Can we check that please? https://cdn.discordapp.com/attachments/1282984886390755379/1283714959225917470/image.png?ex=66e40038&is=66e2aeb8&hm=fd3f92c96bd20590aaf7ea2af6afa561d3f0ad988a4b4c1c88f6f9925a60a768&

@Stephenm yes your right but that doesn't has anything to do with call disconnect if it was then call would voice mail detection or amd dectection but instead user didn't responded and eventually ended the call. Attaching the logs screenshot. https://cdn.discordapp.com/attachments/1282984886390755379/1284083828687638529/Screenshot_2024-09-13_at_2.59.14_PM.png?ex=66e557c1&is=66e40641&hm=a1dfabfad8ca78e99f758477bdf1388d0907664f02c2a1b3b9ee936b82aa8a61&

Thanks for looking at this. However, I did not end the call. This was a Twilio fault. That looks like the Twilio call ID but I don't know how to check in Twilio for the call ended reason. https://cdn.discordapp.com/attachments/1282984886390755379/1284098021520310345/image.png?ex=66e564f9&is=66e41379&hm=4da7955c87f987da41fff66bb1847364b5e001ab90e23d030bad1e88f7f3be67&

twilio Call SID: CA2e191822fd91ee210336013a4789fa4e

Thanks. It looks like I hung up from the logs (how did you get the twilio Call SID, just from the date time stamp? ) but maybe the hangup signal came from somewhere else in the pipe. Suggest we close the ticket and I'll ask for more support if it happens again...? https://cdn.discordapp.com/attachments/1282984886390755379/1284111813755142196/image.png?ex=66e571d2&is=66e42052&hm=6c492fcab09807874881d0f5afc6be9bc07c3e77105d93c97ffae369a6024aab&

when we initate call from your account in response from twilio we get it you can also get it by making a GET /call/:id