Reposting because old support ticket got closed... mental. Our bot ran a function/tool and then responded in a different male voice (we have never seen/heard or used) callid: 3ec60324-4132-449c-ae0b-3ee8df66bce7 around 1:20 mark

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hello

@Luka Hello! How can I assist you with your Voice API query today?

Our bot ran a function/tool and then responded in a different male voice (we have never seen/heard or used). it was a standard calendar tool we have used countless times before and neever expereicned this issue

@Luka I understand that you've encountered an unexpected voice change when using a standard calendar tool. This is certainly unusual, and I would like to help you resolve this. To proceed, I'll need to gather some additional information: 1. Can you confirm if the voice change persisted for the entire call after the 1:20 mark, or if it reverted back to the original voice at any point? 2. Was there any error message or notification when the voice change occurred? 3. Have you made any recent changes to the bot's configuration or updated the calendar tool? Once I have this information, I'll be able to assist you more effectively.

1. the male voice was only for one output and then back to the original 2. there was no error message i could see within the call log 3. i ahvent touched the agen

@Luka Thank you for providing those details. It seems like an isolated incident where the voice output switched unexpectedly for a single response and then reverted back. Since there were no error messages and you haven't made any changes to the bot's configuration, this could be a rare glitch or a temporary issue with the voice synthesis service. To address this, I recommend the following steps: 1. Monitor if the issue recurs. If it happens again, try to note any patterns or specific conditions under which it occurs. 2. Check if there are any updates or maintenance notifications from the voice synthesis service provider that might explain the temporary change. 3. Review the bot's code or configuration related to the voice output to ensure there are no hidden settings that could cause a voice switch. If the problem persists or if you notice it happening more frequently, please reach out with updated information, and we can investigate further. If everything is working fine now and you're satisfied with the assistance, shall I go ahead and close this support ticket?

yeah just like figured maybe the vapi team wants to know about this incase theres anyrthing they can do to prevent in future you know 🤙

@Luka Absolutely, your feedback is very valuable, and I'll make sure to pass this information along to the VAPI team for review. They might want to look into the logs around the time of the incident you mentioned to see if there's anything that could prevent such occurrences in the future. Thank you for bringing this to our attention, and please don't hesitate to reach out if you encounter any more issues or have further questions. Your experience helps us improve the service for everyone. If there's nothing else you need assistance with right now, I'll proceed to close this ticket. Have a great day! 🤙

@Luka is it happening frequently for you? how many times out of 5? Because to me it happened and looks like one of the chance. Sharing other callds do help.

@Shubham Bajaj we have only found the one, thought it was worth sharing incase theres anything you can do to fix it