I have tried changing the description dozen of times, added very specific prompt phrases, nothing works. The squads would not pass the call to the closing assistant. The middle assistants are saying end call phrase despite having clear instructions not to do so and disabling end call function Call IDS: bf49eb52-edd7-4284-97a2-f6a81fa3aabb, 4073d278-d7f9-4b70-917a-2d0c57b5c9cf

@Emad I'm sorry to hear that you're experiencing issues with the call handover in your squads. It seems like there might be a misconfiguration in the squad setup or a misunderstanding in the instructions given to the assistants. To better assist you, I'll need to gather more details about how you've configured the squads and the specific instructions you've provided to the assistants. Could you please provide me with the following information? 1. The exact description and instructions you've set for the closing assistant. 2. The phrases you've specified for the middle assistants to avoid triggering the end call function. 3. Any other relevant configuration details that might help us identify the issue. Once I have this information, I'll be able to offer more targeted advice or escalate the issue to our support team if necessary.

@User 1. Description for closing assistant: When the caller finishes asking questions and do not need anything else 2 .Phrase for middle assistant: Do not end the call, always pass the call to SQUAD 1 - Closing when there is no further questions or inquiries.

@Emad I apologize for any confusion. It seems there might be an issue with the middle assistants not following the provided instructions. To address this, we should review the configuration of the middle assistants to ensure they are set up correctly to pass the call to the closing assistant as intended. In the meantime, if you have any other concerns or need further assistance with a different aspect of VAPI, please let me know, and I'll be happy to help. If the issue persists, I recommend reaching out to our support team for a more in-depth investigation.

can you also share expected vs actual response. such as

xyz abcd

was expected but it came something else and was supposed to work like this.

expected output was: to pass the call to the "SQUAD 1 - closing" assistant to take email and check phone number Actual output: This never happens

your description and use input doesn't holds any similarity for assistant transfer, LLM won't be doing self-initate trasnfser.

@Shubham Bajaj - This is one of the descriptions used: "When the caller finishes asking questions and do not need anything else" - This is in the prompt: DO NOT end the call, always pass the call to SQUAD 1 - Closing when there is no further questions or inquiries and the call is about to end. The squads already transfer assistant from "Greetings" squad to designated department assistant, after the caller finishes his inquiries it should go to "Closing" squad to gather personal information for recall

That is hard for the AI to determine if the call is coming to an end. or is there are now more questions. You would need to get the middle AI to ask a question like do you have any more questions and based on an answer of no then it should transfer. Unless there is a specific intent that is clear for the AI to recognise then it wont transfer.

you have to initiate transfer as @jason already mentioned by asking a question, Assistant/AI by itself won't get to know it's about to end the call and won't do self-transfer tool call.