I am working on setting up a simple squad of 3 phases: 1. Basic Information Gathering – This includes collecting the address, availability, and job details. 2. Project Details – Gathering more specific information about the project. 3. Summarizing and Closing the Call – Wrapping up the conversation and confirming the details. However, I am facing a few issues: 1. How can I disable the "Transferring the Call" notice between phases? 2. Occasionally, the agent skips some of the questions and moves on to the next phase without asking all the required questions. 3. At the end of phase 3, there is an error, and the call is not ending properly. Could you please provide guidance on resolving these issues? Call ID: c37fd181-44a3-4219-ba3a-6f21244d3555

@Simon I'm here to help you with the issues you're facing. Let's address each one: 1. To disable the "Transferring the Call" notice between phases, you would typically need to adjust the settings in your call flow configuration. This might involve modifying the script or settings within the Voice API platform you're using. Please check the documentation for the specific Voice API you're working with to see if there's an option to disable such notices. 2. If the agent is skipping questions, it could be due to a misconfiguration in the call flow or an issue with the conditions set for progressing through phases. Ensure that each phase has the required questions marked as mandatory and that the conditions to move to the next phase are correctly set to require all mandatory questions to be answered. 3. For the error at the end of phase 3, where the call is not ending properly, you should review the call logs to identify the specific error message. This will help in diagnosing the issue. It could be related to the way the call termination process is scripted or an issue with the API's call end function. Since you've provided a Call ID, I can look into the specific details of the call for you. However, I would need more information or access to the system to do so. If you have access to the logs or the configuration, please review them based on the suggestions above. If the issue persists, please ask support for more info on this, as they will have the necessary access and detailed knowledge about your specific setup to assist you further.

you can remove that transfer message check the squads properly

@Simon You can set message to empty or also use assistantOverrides.firstMessageMode to make it speak first "assistantId": "234", "assistantDestinations": [ { "type": "assistant", "assistantName": "Assistant 2", "message": "" "description": "Transfer to this assistant if the user would like to XXXXX" }] **"assistantOverrides": { "firstMessageMode": "assistant-speaks-first-with-model-generated-message" } **