@Stephenm I'm sorry to hear that you experienced interruptions during your call. To assist you better, I will need to investigate the issue with the call ID you provided. Please give me a moment to look into this for you. In the meantime, could you please let me know if there were any error messages displayed or if you noticed any patterns when the assistant stopped talking? This information could be very helpful in diagnosing the problem.

You can continue this conversation by mentioning me in the message.

@Sahil please repoen yesterday's ticket? thx

when this issue occured

This was a new call, and a demo to a client. You can hear the client saying "Quite buggy" after that.

LLM stops again at 53 sec on call ID 9697d5f5-defb-4bbc-9574-a268c1cb0f30. Again this is a client demo.

This is happening a lot. We cannot do demos to clients like this, let alone go to production.

Please help urgently.

this is happeneing every call with different assistants

@Sahil @Shubham Bajaj

another example stopped at 3.38sec, call ID https://dashboard.vapi.ai/calls/1f0373ab-b2d4-48a9-b809-b1029b1580f6

bump

bump

@Stephenm can you try other voice providers because cartesia is not voicing out.

logs

- LLM giving output but TTS Buffer cartesia was not ready - Time from LLM request to start token was 2552ms

Let Me Know How it Goes.

+ @Krishna

@Stephenm As you can see in the logs, the model outputted

5

at the end and stopped. Because this was perceived as a continuation of the conversation, the call ended in silence while waiting for further assistant responses. The same thing happened with other calls.