Calls are not connecting
# support
e
Hi. My outbound calls stopped connecting yesterday. I use Vonage. I noticed that I'm being charged for thousands of calls from vapi that Vonage has not record of. I've attempted dialing through our code using vapi and throuogh the platform. Can you help me get the calls connected again?
v
You can continue this conversation by mentioning me in the message.
@EzyLuckFree23 I'm sorry to hear that you're experiencing issues with your outbound calls. Let's try to resolve this together. First, we need to ensure that there are no issues with your VAPI integration or your Vonage account. Here are a few steps we can take: 1. Check your VAPI account for any service outages or maintenance that might be affecting your ability to make calls. 2. Verify that your VAPI credentials are correctly configured in your code and on the platform. 3. Review your code to ensure there are no recent changes that might have affected the outbound calling functionality. 4. Check your Vonage account to ensure it's in good standing and that there are no issues that might prevent outbound calls. If you've already tried dialing through your code and the platform without success, it might be best to look into the detailed call logs to identify any patterns or errors that could be causing the problem. Since you mentioned being charged for thousands of calls that Vonage has no record of, it's crucial to investigate this discrepancy as well. It could be a billing issue or an error in the call logging. To assist you further, I can guide you through checking your VAPI and Vonage account details, or if you prefer, you can reach out to our support team directly for a more in-depth investigation. Would you like to proceed with checking the account details yourself, or shall I provide you with the contact information for our support team?
s
what is the issue that you are getting?
send the error message pls
e
2024-09-12 11:26:01,953 - ERROR - Error placing call to 19158732938 on attempt 1: 403 Client Error: Forbidden for url: https://api.vapi.ai/call/phone 2024-09-12 11:26:02,021 - ERROR - Error placing call to 14043680675 on attempt 1: 403 Client Error: Forbidden for url: https://api.vapi.ai/call/phone
and then tried this url too: e one objection, and if they agree afterward, use
transferCall
. Otherwise, politely end the call.\n'}]}}} 2024-09-12 11:32:43,782 - ERROR - Error placing call to 19032804399 on attempt 1: 403 Client Error: Forbidden for url: https://api.vapi.ai/call 2024-09-12 11:32:43,792 - ERROR - Error placing call to 16784994688 on attempt 1: 403 Client Error: Forbidden for url: https://api.vapi.ai/call 2024-09-12 11:32:43,853 - ERROR - Error placing call to 19035365111 on attempt 1: 403 Client Error: Forbidden for url: https://api.vapi.ai/call 2024-09-12 11:32:43,862 - ERROR - Error placing call to 14705690122 on attempt 1: 403 Client Error: Forbidden for url: https://api.vapi.ai/call 2024-09-12 11:32:43,883 - ERROR - Error placing call to 19566427346 on attempt 1: 403 Client Error: Forbidden for url: https://api.vapi.ai/call
@Sahil
s
@EzyLuckFree23 import the vonage number again in vapi it will work.
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