I am encountering an error when attempting to call our phone number from Twilio in VAPI. The error says : "Couldn't get Assistant. Either set the Assistant ID on the phone number or, to debug your Assistant request, check the debugging artifacts that were just sent to your server." Could someone assist us with resolving this issue to ensure our inbound calls function seamlessly?

message has been deleted

Here is the assistant ID: a8d7c6f4-3c68-4cd0-9573-04ac8678fcfd

@John I'm here to help you with that. To guide you through the process and check the configuration, I'll need to perform a few steps. However, as a support bot, I don't have direct access to your Twilio account or server logs. But I can guide you on what to do: 1. **Log into your Twilio account**: Access your Twilio dashboard by logging in with your credentials. 2. **Navigate to the Phone Numbers section**: Once logged in, go to the 'Manage' section and click on 'Phone Numbers'. This will show you a list of all the phone numbers you have in your Twilio account. 3. **Select the problematic phone number**: Find the phone number that's causing the error and click on it to view its settings. 4. **Check the Assistant ID configuration**: In the phone number's settings, look for a field related to the Assistant or AI configurations. Ensure that the Assistant ID

a8d7c6f4-3c68-4cd0-9573-04ac8678fcfd

is correctly set there. 5. **Save any changes**: If you had to correct the Assistant ID, make sure to save the changes. 6. **Test the inbound call**: After ensuring the Assistant ID is correctly set, try making an inbound call again to see if the issue is resolved. If you're still encountering issues after these steps, it might be necessary to check the debugging artifacts sent to your server. This will require access to your server logs to pinpoint the exact problem. If you're not comfortable doing this or if you need further assistance, please reach out to your technical team or Twilio's support for more hands-on help. If there's anything else I can assist you with, let me know!

Where should I put the assistant ID here: https://cdn.discordapp.com/attachments/1283654903989796934/1283659039456100363/image.png?ex=66e3cc24&is=66e27aa4&hm=5d6b6f8b84da7152d38f6fd33f801ddbb11186d55f2b4c694be3e56cce526a7b&

to me help delete and import the again the twilio number

I tried @NIX, but still same issue

dam

Yeah, that’s what I did. but still same issue @NIX

@John I understand that the issue persists even after you've attempted to delete and re-import the Twilio number and assign the Assistant ID. It seems like there might be a more complex issue at play here that requires a closer look at your setup. Since the problem continues, I recommend the following steps: 1. **Double-check the Assistant ID**: Ensure that the Assistant ID

a8d7c6f4-3c68-4cd0-9573-04ac8678fcfd

is still valid and hasn't been changed or deleted in your Twilio Autopilot console. 2. **Review Twilio Configuration**: Make sure that the webhook for incoming calls is correctly pointing to your server and that the server is properly handling the requests. 3. **Inspect Server Logs**: Look at the server logs to see the debugging artifacts that Twilio sent. This can provide clues as to what might be going wrong. 4. **Contact Twilio Support**: If you're still unable to resolve the issue, reaching out to Twilio's support team would be the best course of action. They can provide more detailed assistance and have the ability to look into your account specifics. 5. **Check Documentation**: Review Twilio's documentation regarding setting up Assistants for phone numbers to ensure no steps were missed. Remember, it's crucial to ensure that any changes you make are saved and that you test the setup after each change. If you need further assistance or guidance, please don't hesitate to ask.

@John It seems like there might have been a break in our communication. If you're still facing the issue with setting up the inbound call using Twilio and assigning the Assistant ID, and if the steps I've provided haven't resolved the issue, it might be best to reach out to Twilio's support team directly for more in-depth troubleshooting. They have the tools and access required to dive deeper into your account and help you resolve this issue. If there's anything else I can do to assist you or if you have any more questions, please let me know!

Anyone support available?

hey @john i could try to help you using the discord channeel if you want

I have the same issue

@John assign the assistant id to your phone number by going to vapi dashoard then navigate to phone numbers select the assistant for indbound calls and it will be solved.

@Shubham Bajaj i did that ,then called the phone number ,the phone call ends abruptly

can you create a new support ticket for you.