Inbound call to Org A change to Org B
# support
s
Hi i got vapi Org A and B both imported twilio same phone number. When calling to the phone number it go to Org A inbound assistant how to switch it to Org B inbound assistant?
v
@Saw Hello! To switch the inbound call routing from Org A to Org B for the same phone number that's imported via Twilio, you'll need to update the configuration settings within your Vapi account. This typically involves changing the webhook URL or the associated application in Twilio that points to Org B's inbound assistant. Here's what you can do: 1. Log in to your Twilio account. 2. Navigate to the 'Phone Numbers' section. 3. Click on the phone number in question. 4. Scroll down to the 'Voice & Fax' section. 5. Update the 'A CALL COMES IN' webhook URL to point to Org B's inbound assistant. Make sure you have the correct webhook URL for Org B's inbound assistant. If you're unsure about the process or the correct URL, please reach out to the support team for more detailed assistance. Would you like me to guide you through contacting support or provide more detailed instructions on this process?
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
s
my twilio setting webhook https://api.vapi.ai/twilio/inbound_call how to change it to correct webhook and where to get it
s
remove number from org A.
s
Solved thx
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