I'm making call from client side and giving privat...
# support
m
help please
v
@mts Of course! I'm here to help you with VAPI: Voice API for voice developers. Could you please tell me more about the issue or question you have?
You can continue this conversation by mentioning me in the message.
m
@User I've an assitant and a tool/function created, when the tool/function is triggered I see 401 error on my backend
while on my api call I'm following documentation of vapi but still having issue since yesterday @Vapi
v
@mts I'm sorry to hear that you're experiencing issues with your API calls. A 401 error typically indicates that there's a problem with authentication. Here are a few steps you can take to troubleshoot this issue: 1. **Check API Credentials**: Ensure that you are using the correct API key or token and that it has not expired or been revoked. 2. **Headers and Authentication**: Verify that you're including the necessary authentication headers as per the VAPI documentation. 3. **Endpoint and Permissions**: Make sure you're calling the correct endpoint and that your API key has the necessary permissions to access that endpoint. 4. **Rate Limits**: Check if you have exceeded any rate limits that may apply to your API key or token. If you've already checked these and are still facing the issue, it might be helpful to look at the exact request you're making and the response you're receiving. If you can share more details about the request (without disclosing any sensitive information like your API key), I can try to provide more specific guidance. If the problem persists, it may be best to reach out to our support team for a more in-depth investigation. Would you like me to assist you in contacting support?
m
yes i want to contact with support @Vapi
v
@mts Great, I can help you with that. You can send an email to our support team by clicking on the following link: [Email Support](support@vapi.ai). Please include the following information in your email to help the support team assist you more efficiently: - A brief description of the issue. - The steps you've taken to troubleshoot the problem so far. - Any relevant code snippets or request details (excluding sensitive information like your API key). - The exact error message you're receiving, including the 401 error. The support team will get back to you as soon as possible to help resolve your issue. If there's anything else I can assist you with, please let me know!
m
Okay
s
@mts can your curl request.
m
@Shubham Bajaj it worked with metadata, thanks a lot!