I want to use VAPI for transcribing my calls. I'm conducting a conference call using Twilio with three participants: Assistant, User 1, and User 2. When User 1 and User 2 are talking to each other, I want to ensure that the Assistant is muted. However, it keeps interrupting the conversation. My goal is to mute the Assistant, which I can do using Twilio APIs, but the transcription part isn't working as expected. Even after I mute the Assistant, it continues to speak. The muting works in the call, but I also want the transcriber to distinguish between the two different users. Can anyone help with this? How can I achieve the desired outcome?

@Subhashish Jung Shah Certainly! To ensure that the Assistant is muted and does not interrupt the conversation between User 1 and User 2, you can use Twilio's API to control the call flow and mute the Assistant. However, for the transcription part, VAPI can help you distinguish between the speakers if it's configured to recognize different voices. Here's what you can do: 1. Use Twilio's API to mute the Assistant during the conference call. This will prevent the Assistant from speaking during the call. 2. Configure VAPI to handle transcription events. You can set up VAPI to listen for speech and transcribe it, differentiating between User 1 and User 2. For the transcription to work as expected and to distinguish between the two users, you may need to implement speaker recognition or labeling in your transcription setup. This is typically done by providing hints or identifiers for different speakers to the transcription service. If you're experiencing issues with the transcription service continuing to transcribe the Assistant even when muted, it's possible that there might be a misconfiguration in the transcription settings or the way the muting is being handled. To assist you further, I would need to know more about how you've set up the transcription service and how you're muting the Assistant. If you can provide more details, I can offer more specific guidance. If you're still having trouble, please ask support for more info on this, and they can help you troubleshoot the issue in detail.

how can i do this? Configure VAPI to handle transcription events. You can set up VAPI to listen for speech and transcribe it, differentiating between User 1 and User 2.

Got it. Tagging @User for additional help.

https://fireflies.ai/ ?

as of now we only speaker diarization user and AI, not b/w mutltiple users in a call.