Inconsistent Call Logs
# supporth
himanshu2344
09/13/2024, 12:09 PM@User Fetching the call logs on the portal shows a recent call (Call ID: 0b680d90-8f87-4a8b-907d-1f1f7821c04a) that took place, however the calls fetched for the same assistant (Assistant ID: 3ee7e5fc-65f8-46a9-94d6-b441c917a267) from https://api.vapi.ai/call does not fetch that call. Attaching screenshots. Any idea what's the problem here?
https://cdn.discordapp.com/attachments/1284123808927842336/1284123809628295178/Screenshot_2024-09-13_at_4.34.12_PM.png?ex=66e57cfe&is=66e42b7e&hm=9568d2ae511327bd2e66b03d6430126a8ca66fc5ec34609e552c187ff4b339bf&
https://cdn.discordapp.com/attachments/1284123808927842336/1284123809997262928/Screenshot_2024-09-13_at_4.34.46_PM.png?ex=66e57cfe&is=66e42b7e&hm=7488a3ba69557d9cf33274a1824bc368e6cf1e74b5207521692835a71ab818b5&
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Vapi
09/13/2024, 12:11 PMmessage has been deleted
Vapi
09/13/2024, 12:11 PM@himanshu2344
It seems like there might be a discrepancy between the call logs on the portal and the data retrieved from the API. This could be due to a variety of reasons such as caching issues, delays in data synchronization, or a potential bug.
To assist you further, I would recommend checking the following:
1. Ensure that the API call to fetch the call logs is correctly formatted and includes the correct Assistant ID.
2. Verify that there are no filters applied to the API request that might exclude the specific call.
3. Confirm that the API key being used has the necessary permissions to access the call logs.
4. Check if there is any delay in the API data updates that could account for the missing call log.
If after these checks the issue persists, it would be best to reach out to the support team with the details, including the Call ID, Assistant ID, and the screenshots you've mentioned, so they can investigate the issue further. Please ask support for more info on this.
Vapi
09/13/2024, 12:11 PMYou can continue this conversation by mentioning me in the message.
h
himanshu2344
09/13/2024, 1:17 PMThis does not resolve my problem. Can you please look into this? I have tried using keys as assistant_id and assistantId. For both of them, I am not able to retrieve the call (call id: 0b680d90-8f87-4a8b-907d-1f1f7821c04a)
s
Shubham Bajaj
09/13/2024, 2:08 PMcan you share the curl?
Shubham Bajaj
09/18/2024, 1:54 PMbecause of no response closing this ticket.