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Hi! I have a forwarding number that I setup from the dashboard and in the prompt I specified to use the transfer call function when the caller asks for live support. 

So I test that out from my phone and the assistant says "transferring call now" or something similar and the call ends. I reviewed the logs and the tool call seems correct "Model called tool: transferCall({"destination":"+xxxx..."})" I also used the API to get the assistant and check if the forwarding option looks right, which it does. 
This is one of the call logs where that happened 5ce71d33-2b19-4548-849f-30419e9dbda3.

Thank you!

<@575907632544743426>
I'm glad to hear that you've set up your forwarding number and have been testing the transfer call function. It sounds like the assistant is recognizing the command to transfer the call, but the call is ending instead of being transferred as expected.

To assist you further, I'll need to check a few details. Could you please confirm if the forwarding number is correctly entered and active? Additionally, are there any specific conditions or times set for the forwarding to work that might not have been met during your test?

If everything seems correct on your end, there might be an issue that needs to be looked into more deeply. Please provide any additional details you think might be relevant, and I'll do my best to help you resolve this issue. If necessary, we can also explore the option of transferring you to live support for more in-depth assistance.

You can continue this conversation by mentioning me in the message.

<@&1231325148079194222> I'm clicking the ask for help and it's not working so I'm sorry I'm tagging the Team, I read some of the recommended threads they were very useful but I tried a Vapi number and a Twilio number and neither is working, I don't know if both are flagged as spam... and the phone it is meant to be forwarding to is my own so I know it works. Is there anything else I should be looking into? Do I try a vonage number as well?

https://www.youtube.com/watch?v=7Hobxgtop5s

Thank you, I watched the section for solution 1, which is what I want and he only fills up the forwarding number on the functions which is something I already did. Is there anything else I should be paying attention to in that video?

🔵 18:05:36:195 Transferred Twilio Call.


https://cdn.discordapp.com/attachments/1284216395046846566/1284226424990990430/image.png?ex=66e5dc8f&is=66e48b0f&hm=335f53e2d8965f78ac321f81be37adafc8b0a0980927deea5619151fdb001330&

You are trying to make a international call transfer

you will need to buy your own number from twilio and then enable the international permission