Process for announcing callers phone number?
# support
b
What is the process to have the AI announce the callers phone number vs asking for it?
v
@BigRed To have the AI announce the caller's phone number instead of asking for it, you would typically set up your voice application to capture the caller's number using the telephony data that comes with the incoming call. This is often provided as part of the call metadata by the telephony service you're using, such as Twilio when integrated with VAPI. Here's a general outline of the process: 1. **Configure Your Voice Application**: Adjust your voice application's settings to access the caller ID information from the incoming call metadata. 2. **Handle Incoming Calls**: When a call is received, your application should automatically retrieve the caller's phone number from the metadata. 3. **Announce Caller's Number**: Use text-to-speech (TTS) functionality to convert the caller's phone number into an audio message that can be played back to the caller or a representative. If you're using VAPI with Twilio, the caller's phone number would typically be available in the request parameters sent by Twilio to your webhook. You would then use this information in your VAPI application to create the announcement. If you need specific instructions or assistance with code implementation, please let me know, and I can provide further guidance.
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
s
use server event request-assistant and assistant-overrides. ref: https://docs.vapi.ai/server-url/events#retrieving-assistants
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