Call tranfer within Vapi dashboard
# support
b
😩 Hi, I have set up a UK geographic phone number on Twilio and set it up successfully in Vapi. I am now experiencing difficulties in transferring the call to another UK geographic number. I created a simple test assistant which answers a call and if the caller wishes to speak to a human, the assistant should transfer the call that has been set up in the functions tab. My inbound twilio number is 01777 801XXX and my transfer out number is 01902 556XXX. Having watched various youtube videos this should be a very basic function to call however the assitant answers by 'trasferring the call now' and the just silence, the call does not end. I assumming I am missing something very basic here?
v
message has been deleted
@bigharj I'm here to help! It sounds like you've done a great job setting up your UK geographic phone number on Twilio and integrating it with Vapi. Transferring a call should indeed be a basic function, and I'm sorry to hear you're experiencing difficulties. To assist you better, I'll need a bit more information about how you've set up the call transfer in Vapi. Specifically, it would be helpful to know the following: 1. How you've configured the call transfer in the Vapi functions tab. 2. The code snippet or the method you're using to initiate the transfer. If you could provide me with this information, I'll do my best to guide you through the process and resolve the issue you're facing. If there's any sensitive information, please make sure to redact it before sharing.
You can continue this conversation by mentioning me in the message.
b
I am using the inbuilt in call transfer function within Functions Set up the the transfer to UK landline
s
call id please.
b
05eab917-04f3-4bda-a4b6-a9db03a1d290 The call ID
s
@bigharj check is your twilio number configured to transfer calls on UK number. 🟔 15:18:16:936 Couldn't Transfer Twilio Call. Error: The requested resource /2010-04-01/Accounts/AC18f1f2a0bbf25c62a12da81cd213aa07/Calls/CAdebb9ec584e097d8170f59ee8a23d3e9.json was not found
b
Hi, i've checked Twilio and the only mention of call transfer is by creating an Elastic SIP Trunks, does this resonate with anyone? Twilio support is crap...
s
yeah oh understood what do they mean, for it you have to join as enterprise user.
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