Assitant "Analysis" tab not opening (even freezing...
# support
j
My browser (firefox) is freezing every time I'm opening the "analysis" tab from some assistants ; the content does never get displayed. Tested within multiple orgs. I believe it only freezes for assistants that have data schema / structured data set up. https://cdn.discordapp.com/attachments/1285545969034989620/1285545969542369300/20240917-1019-38.4910851.mp4?ex=66eaa97b&is=66e957fb&hm=e2adfe09842f575af4215847c67e8b99dff00c1b5264a2bffd130a4538e2b415&
v
@Jeebs from eva.be I'm sorry to hear that you're experiencing issues with your browser freezing when opening the "analysis" tab for certain assistants. It seems like there might be a problem with how the data is being processed or displayed, especially since you mentioned it occurs with assistants that have a data schema or structured data set up. To help you better, I would recommend trying the following steps: 1. Clear your browser's cache and cookies to ensure there's no corrupted data causing the issue. 2. Disable any browser extensions that might interfere with the webpage, as some extensions can cause conflicts. 3. Try accessing the "analysis" tab using a different browser or a private/incognito window to see if the problem persists. 4. Check if your browser and any associated plugins are up to date, as outdated software can lead to performance issues. If none of these steps resolve the issue, it would be best to reach out to the support team with details of the problem, including the specific assistants that are causing the browser to freeze, and any error messages you might be receiving. They will be able to provide more targeted assistance and investigate the issue further. Please let me know if you would like assistance in contacting support or if there's anything else I can do to help!
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
l
Got the same problem, browser hangs after clicking on Analysis tab Used browsers: Chrome, Firefox
j
Tried the four proposed solutions but still having the issue.
l
On assistants without any data in the Analysis properties it works, only on assistants with data in it (transcript prompt, data schema) it freezes every time
@User Any idea what happened right there?
n
Im having the same issue and nothing work
s
can you try once more
j
Seems to properly work now
@Sahil @Vapi actually the page is now displayed but I can't change the data schema from the UI - it's freezing again
v
@Jeebs from eva.be I'm glad to hear that the page is now displaying, but it's concerning that you're still experiencing freezing when trying to change the data schema from the UI. This could be indicative of a more specific issue with the data schema functionality. Here are a few additional steps you might consider: 1. Check if there are any console errors in your browser's developer tools when the page freezes. This could provide clues to the underlying issue. 2. If possible, try to modify the data schema using a different method, such as an API, if one is available. 3. Document the steps you take that lead to the freeze, as well as any error messages or unusual behavior you observe. This information will be very helpful for support. Since the issue persists, it would be best to escalate this to the technical support team. They will have the necessary tools and access to investigate the problem in depth and provide a resolution. Would you like me to assist you in contacting support or is there anything else you would like to try first?
j
Yes please put me in touch with support
s
i tried it's working for me, can you share your console/network logs in dm?
n
i having also the same issue like you describe it
no solution at all
f
Same issue here. The problem is when creating a new assistant. It is not saving the Data Schema.
s
@Jeebs from eva.be / @NIX / @First try now the fix has been deployed.
n
yes thanks it work
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