First message delay
# support
j
Please check call id 31c106ec-e1b4-44bd-8e13-bdb3093df62f Outbound call assistant is set to "firstMessageMode": "assistant-waits-for-user" No "firstMessage". The problem is that it is waiting for a long time to respond the the user's first "hello". What settings must be changed to fix this?
v
message has been deleted
@Jonas To address the issue of the assistant waiting too long to respond to the user's initial "hello," we can adjust the sensitivity of the assistant's listening feature to ensure it picks up on the user's speech more promptly. However, I don't have the ability to directly change settings or access call logs. For this specific issue, I would recommend checking the following settings in your VAPI configuration: 1. **Speech Detection Sensitivity**: Increase the sensitivity so that the assistant can detect quieter or shorter utterances. 2. **Timeout Settings**: Review and adjust the timeout settings to ensure the assistant does not wait too long before responding. 3. **Noise Reduction**: Ensure that noise reduction is enabled and configured properly to prevent background noise from interfering with speech detection. If these settings are not accessible or modifiable through your current interface, please reach out to support for more detailed assistance on how to adjust these parameters for call ID 31c106ec-e1b4-44bd-8e13-bdb3093df62f.
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
j
Sorry. The title is wrong. It should be 'firstMessageMode' not working as expected.
s
try using and lmk how it goes. "startSpeakingPlan": { "smartEndpointingEnabled": true }
j
I will try later today
Hi @Shubham Bajaj I just tried your suggestion but did not see better results. Please check: 48b4ab25-688f-49cb-a324-737bd119d172
j
Same issue here, it is waiting too long after the user says "hello" 🤔 Example calls: 777d7b3c-0164-42b4-a886-0f268c3df93a eb446e28-7d9e-4a0e-8ab2-5392ad1c90d1 I tried the smartEndpointingEnabled in the first above but didn't help much either
j
@Shubham Bajaj @Sahil Can you help us pointing to what needs to be done to solve this?
s
Are you adding any dynamic data into the first message?
or is it a static message for everyone?
j
On my end I'm using the endpoint /call/phone with the assistantOverrides parameters - and in there, you have firstMessageMode "assistant-waits-for-user" and a "firstMessage" that is indeed unique for that call (because of the name of the called person).
j
As this is a "assistant-waits-for-user", I don't have a First Message.
j
i have the same problem it takes like 7 seconds for the ai to respond after user says "hello"
s
Can you both share one more latest call_id?
j
the one I sent before show the delay: 48b4ab25-688f-49cb-a324-737bd119d172
s
Can you please go to the vapi stage
and ask this question? @Jonas
j
I only saw this message after it was ended. were you able to retieve the call audio I sent?
any updates on this? @Sahil @Shubham Bajaj
s
There isn't much we can do about it
it takes some time to spin up configuration
j
I'm sorry, but I'm not sure I understand. What do you mean by "spin up configuration"?
s
Basically, I meant it takes some time to start the server for each call.
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