First message delay
# supportj
Jonas
09/18/2024, 2:30 AMPlease check call id 31c106ec-e1b4-44bd-8e13-bdb3093df62f
Outbound call assistant is set to
"firstMessageMode": "assistant-waits-for-user"
No "firstMessage".
The problem is that it is waiting for a long time to respond the the user's first "hello".
What settings must be changed to fix this?
v
Vapi
09/18/2024, 2:32 AMmessage has been deleted
Vapi
09/18/2024, 2:32 AM@Jonas
To address the issue of the assistant waiting too long to respond to the user's initial "hello," we can adjust the sensitivity of the assistant's listening feature to ensure it picks up on the user's speech more promptly. However, I don't have the ability to directly change settings or access call logs.
For this specific issue, I would recommend checking the following settings in your VAPI configuration:
1. **Speech Detection Sensitivity**: Increase the sensitivity so that the assistant can detect quieter or shorter utterances.
2. **Timeout Settings**: Review and adjust the timeout settings to ensure the assistant does not wait too long before responding.
3. **Noise Reduction**: Ensure that noise reduction is enabled and configured properly to prevent background noise from interfering with speech detection.
If these settings are not accessible or modifiable through your current interface, please reach out to support for more detailed assistance on how to adjust these parameters for call ID 31c106ec-e1b4-44bd-8e13-bdb3093df62f.
Vapi
09/18/2024, 2:32 AMYou can continue this conversation by mentioning me in the message.
Vapi
09/18/2024, 2:32 AMGot it. Tagging @User for additional help.
j
Jonas
09/18/2024, 3:35 AMSorry. The title is wrong. It should be 'firstMessageMode' not working as expected.
s
Shubham Bajaj
09/19/2024, 7:46 PMtry using and lmk how it goes.
"startSpeakingPlan": {
"smartEndpointingEnabled": true
}
j
Jonas
09/19/2024, 9:07 PMI will try later today
Jonas
09/21/2024, 12:54 AMHi @Shubham Bajaj
I just tried your suggestion but did not see better results.
Please check:
48b4ab25-688f-49cb-a324-737bd119d172
j
Jeebs from eva.be
09/22/2024, 7:34 PMSame issue here, it is waiting too long after the user says "hello" 🤔 Example calls:
777d7b3c-0164-42b4-a886-0f268c3df93a
eb446e28-7d9e-4a0e-8ab2-5392ad1c90d1
I tried the smartEndpointingEnabled in the first above but didn't help much either
j
Jonas
09/24/2024, 1:53 AM@Shubham Bajaj @Sahil Can you help us pointing to what needs to be done to solve this?
s
Sahil
09/24/2024, 7:48 AMAre you adding any dynamic data into the first message?
Sahil
09/24/2024, 7:48 AMor is it a static message for everyone?
j
Jeebs from eva.be
09/24/2024, 9:56 AMOn my end I'm using the endpoint /call/phone with the assistantOverrides parameters - and in there, you have firstMessageMode "assistant-waits-for-user" and a "firstMessage" that is indeed unique for that call (because of the name of the called person).
j
Jonas
09/24/2024, 12:20 PMAs this is a "assistant-waits-for-user", I don't have a First Message.
j
John
09/24/2024, 1:12 PMi have the same problem it takes like 7 seconds for the ai to respond after user says "hello"
s
Sahil
09/24/2024, 2:15 PMCan you both share one more latest call_id?
j
Jonas
09/24/2024, 3:21 PMthe one I sent before show the delay: 48b4ab25-688f-49cb-a324-737bd119d172
s
Sahil
09/24/2024, 6:17 PMCan you please go to the vapi stage
Sahil
09/24/2024, 6:17 PMand ask this question? @Jonas
Sahil
09/24/2024, 6:17 PMj
Jonas
09/24/2024, 6:30 PMI only saw this message after it was ended.
were you able to retieve the call audio I sent?
Jonas
09/26/2024, 12:34 PMany updates on this? @Sahil @Shubham Bajaj
s
Sahil
09/26/2024, 6:12 PMThere isn't much we can do about it
Sahil
09/26/2024, 6:12 PMit takes some time to spin up configuration
j
Jonas
09/26/2024, 7:09 PMI'm sorry, but I'm not sure I understand. What do you mean by "spin up configuration"?
s
Sahil
09/27/2024, 5:52 PMBasically, I meant it takes some time to start the server for each call.
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