I'm trying to use the dialpad function. We used it on Monday evening and it worked perfectly. Then on Tuesday on the morning and afternoon, it seemed to not be working, we tried then in the evening, and it seems to be working again. We looked at the logs and it seems that all the time the function is being called successfully. but the automated menu seems to not recognize it on the afternoon. We did the following tests. All calling the same number Call #1 Call ID: dcd37703-e024-4483-8827-e873b824599e Time: Sept 17, 9:29 PM (GMT-5) Result: Success Call #2 Call ID: 46972ff4-a80f-4806-99d0-b0d0c638c365 Time: Sept 17, 9:57 AM (GMT-5) Result: Failure, Automated menu don't hear the dialpad Call #3 Call ID: 46180319-00e8-4990-bf3c-682138f6053c Time: Sept 17, 11:26 PM (GMT-5) Result: Success

@imwiwiim90 It's great to hear that the dialpad function worked well for you on Monday evening and again later on Tuesday evening. However, I understand the inconsistency you experienced on Tuesday afternoon can be quite puzzling. Given that the logs indicate the function is being called successfully, but the automated menu did not recognize the input during the afternoon, this suggests the issue may not be with the dialpad function itself but possibly with the automated menu system or the connection quality at that time. Here are a few steps you can take to troubleshoot the issue: 1. **Check for Updates or Maintenance**: Verify if there were any updates or maintenance activities during the time the function was not working. Sometimes, service providers have scheduled updates that could affect functionality temporarily. 2. **Test with Different Numbers**: Try using the dialpad function to call different numbers with automated menus to see if the issue is specific to the number you were calling. 3. **Analyze Network Conditions**: Network conditions can vary throughout the day. Poor connection quality can affect the transmission of tones to the automated system. 4. **Volume and Clarity**: Ensure that the tone volume and clarity are consistent. Sometimes, volume fluctuations or distortions can cause the automated system to fail to recognize the input. 5. **Contact the Service Provider**: If the issue persists, you may want to reach out to the service provider of the automated menu system to check if they experienced any issues on their end. If you need further assistance or would like to conduct more specific tests, please let me know, and I'll be happy to help.

try tools for sending dtmf tones using twiml, and then it will work most of the time.