Warm transfer call docs
# support
j
Hello! I would like to implement this new functionality in my system but I can't find anything related to it in the documentation. Could you help me with this issue? Thanks for the help!
v
@JRDabrio Of course, I'd be happy to help you with implementing new functionality in your system. Could you please provide me with more details about the specific functionality you're looking to add? This will help me give you the most accurate guidance.
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
j
Any news on this?
s
hey @JRDabrio what issue your facing? you can check docs from here https://api.vapi.ai/api
j
Ey! Thanks for the answer ❤️ Yea i found that but i cant see how can i implement it on one assistant. I am using the request assistant event to send to VAPI all the info about the assistant, where can i use this new feature? I just need to update the assistant json?
@JRDabrio were you successful with this ?
j
Not yet! I was trying to ask about it. I need to implement this option on my assistant but i can not find something related on the docs. Yes i know that it appears in swagger but that not explain how to associate it to the assistant. @Shubham Bajaj could you give us a bit of help about it?
s
Send me your complete request json
s
It should be inside the transferCall tool
not here
s
Copy code
json
{
  "tools": [
    {
      "type": "transferCall",
      "destinations": [
        {
          "type": "number",
          "number": "+1234567890",
          "message": "I am forwarding your call to Department A. Please stay on the line.",
          "transferPlan": {
            "mode": "warm-transfer-with-summary",
            "message": "",
            "summaryPlan": {
              "enabled": true,
              "messages": [
                {
                  "role": "system",
                  "content": "Provide a brief, informative summary of the call in 2-3 sentences. Focus on the main issue, any relevant details, and the reason for transfer."
                },
                {
                  "role": "user",
                  "content": "Here is the transcript:\n\n{{transcript}}\n\n"
                }
              ],
              "timeoutSeconds": 10
            }
          }
        }
      ]
    }
  ]
}
`
s
can you create a support ticket for it.
t
email ? or a new post >
s
new post.
4 Views