Can't receive voice calls on imported twillio numb...
# supportz
Ziran
09/18/2024, 3:05 PMHi,
I imported a phone number from twillio and last week I was able to receive calls from that number.
This week after trying to move it to a serverUrl method to fetch the assistant I can not recieve any calls, event after switching back to the fixed assistant method.
phone number id: 978da020-3705-495e-999f-d2ff8ff9ace2
Is there something I am missing, that needs to be configured in twillio?
v
Vapi
09/18/2024, 3:07 PMmessage has been deleted
Vapi
09/18/2024, 3:07 PM@Ziran
Hello!
It sounds like you're experiencing issues with receiving calls on your imported phone number after attempting to change the server URL settings. Since you've already tried switching back to the fixed assistant method without success, there might be a configuration issue that needs to be addressed.
To help you further, I'll need to check the current server URL associated with your phone number in our system. Could you please confirm if you want me to look up the server URL for the phone number with the ID
978da020-3705-495e-999f-d2ff8ff9ace2Vapi
09/18/2024, 3:07 PMYou can continue this conversation by mentioning me in the message.
z
Ziran
09/18/2024, 3:56 PMYou can look it up, but currently it should also habe an assistant_id configured
Ziran
09/18/2024, 4:00 PM@Vapi Yes you can look up the configuration
v
Vapi
09/18/2024, 4:00 PM@Ziran
Great, I will check the configuration for your phone number with the ID
978da020-3705-495e-999f-d2ff8ff9ace2z
Ziran
09/18/2024, 6:36 PM@Vapi Still no answer?
v
Vapi
09/18/2024, 6:36 PM@Ziran
I apologize for the delay. Unfortunately, I don't have direct access to the system to look up the configuration for your phone number. However, I can guide you on what to check in your Twilio account to troubleshoot the issue:
1. **Webhook Configuration**: Ensure that the webhook for incoming calls is correctly pointing to your server URL. If you've switched back to a fixed assistant method, make sure that the webhook reflects this change.
2. **Voice URL**: Check the Voice URL in the phone number configuration to ensure it's correct and that the server is responding as expected.
3. **Logs**: Review the Twilio logs for any errors or messages that could indicate what might be going wrong when calls are attempted.
4. **Permissions**: Verify that your Twilio number has the necessary permissions and that there are no restrictions preventing it from receiving calls.
5. **Network Issues**: Confirm there are no network issues on the server side that could be preventing Twilio from reaching your server URL.
If after checking these steps the issue persists, I recommend reaching out to Twilio's support for further assistance as they will have the necessary tools to look into your account specifics and provide a more detailed resolution.
Please let me know if there's anything else I can assist you with!
z
Ziran
09/18/2024, 6:54 PMI was able to figure the issue out.
Ziran
09/18/2024, 6:55 PMMy number was registered in twilio on an EU server in ireland. The import performed by vapi was setting the routing configuration in US1, which was never taken.
Ziran
09/18/2024, 6:55 PMCould somebody update the docs with the endpoints to check and if necessary set manually?
s
Shubham Bajaj
09/19/2024, 7:58 PMnoted.
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