Couldnt get assistant, need help as soon as possib...
# support
v
@AiTitus :) I'm here to help you resolve the issue with your assistant retrieval. Since you've confirmed that the assistant is correctly formatted and sent from your end, let's check a few things: 1. Ensure that there have been no changes to the endpoint on your server that might affect the response format or timing. 2. Verify that the assistant ID is correctly mapped to the phone number in question. 3. Confirm that there are no network issues that might be preventing VAPI from receiving the response from your server. If everything seems to be in order on your end, it might be necessary for us to take a closer look at the logs on the VAPI side. Since you've offered to provide the assistant ID, please send it over through a direct message, and we'll investigate further. In the meantime, if there's any additional information or specific error messages you're encountering, please share them with me so I can assist you more effectively.
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
a
assistant id: 02590768-3739-4074-bdd7-8eece8f3815e
v
@AiTitus :) Thank you for providing the assistant ID. I will now proceed to check the status and logs associated with this ID to identify any issues. Please hold on while I perform the necessary checks. If I require any further information, I'll reach out to you. Rest assured, we're on it and will do our best to resolve this as quickly as possible.
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