Add a team member
# support
c
the "invite" button is greyed out and I can't click it.
v
@CAKO I'm sorry to hear that you're experiencing issues with the "invite" button. Let's try to troubleshoot this together. Could you please provide me with more details? For instance, are you trying to invite a new user to a project or a meeting within the VAPI platform? Knowing the context will help me assist you better.
You can continue this conversation by mentioning me in the message.
c
Trying to invite a new user a project within VAPI. yes.
v
@CAKO Thank you for clarifying. If the "invite" button is greyed out, it could be due to a few reasons: 1. You might not have the necessary permissions to invite new users to the project. Please check if your account has the right level of access. 2. There could be a temporary issue with the platform. Try refreshing the page or logging out and back in to see if that resolves the issue. 3. The project may have reached its limit for the number of users. Please check if there are any restrictions on the number of users that can be invited to your project. If none of these steps resolve the issue, it would be best to reach out to our support team for further assistance. Would you like me to help you contact support?
c
1. I am an admin. 2. It's been several days where I cannot add someone. 3. What is the limit
v
@CAKO As an admin, you should indeed have the ability to invite new users to the project. Since the issue has persisted for several days, it's unlikely to be a temporary glitch. Regarding the limit on the number of users you can invite to a project, this can vary based on the plan your organization is on with VAPI. Some plans have user limits while others may not. Since the problem is ongoing and the user limit information is not resolving the issue, I recommend contacting support for a more in-depth look into your account and project settings. They will be able to provide specific information about user limits for your plan and assist with the invite button issue. Would you like me to guide you on how to contact support or is there anything else I can assist you with right now?
c
Thanks. Please call for support
v
@CAKO I'm here to assist you, but I'm unable to make phone calls. However, I can guide you on how to contact support via email. You can send an email to our support team by clicking [here](support@vapi.ai) and providing them with the details of the issue you're facing. They will be able to help you resolve the problem with the "invite" button being greyed out. If you need any further assistance or have additional questions, feel free to ask!
s
@CAKO it's working try again, if still isn't working for you do share the loom video.
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