Call summary charging in customer-no-answer calls
# supportm
Mugiwara
09/21/2024, 4:50 PMHello i am checking my call cost and i realized that i am getting charged by customer-no-answer calls, this issue its showing since yesterday, and i see i am getting charged by call summary but the call has not answer at all to make a summary.
calls id:
2defaef8-5ebf-407a-86de-f1ef32144081,
bae61682-a22b-4761-88a9-ba60e0c11b66,
40a69058-3636-4f7f-8097-8a26d9860828,
cf458049-3083-4aeb-9685-e7d36a3fd12a,
0e9cd86a-848d-4a77-8d60-77f60eabad07,
a9a01670-e1ab-4b74-b33b-2d75c598d977,
99eadb8f-4db6-48df-a25c-1a8ff315f9a8,
c65fcc9b-dff0-4f4a-899e-42d2417d9457,
df42cb9e-4ff4-4b15-81bf-d3fe8765b1ae,
c20c4a04-da47-4dca-93e6-e5cec620f9c2,
d418c8cd-d138-4769-968f-54dd630286e6,
f03bd4c9-a34f-483b-b32e-712c97193ddf,
eb30ef46-8241-4797-8f78-dce7ad0b4154,
2dea36a2-a227-4b8e-9d98-a814a382206c,
fde8dd5a-4890-4e5b-a5e9-20681f38fe98,
984fa062-5d9a-439c-b2ea-75ba9957f967,
d51cb510-6847-4009-ba28-f12a74cd1134
v
Vapi
09/21/2024, 4:52 PM@Mugiwara
I'm sorry to hear that you're experiencing issues with being charged for customer-no-answer calls. I understand how important it is to have accurate billing. To assist you further, I'll need to check the details of the calls you've mentioned. Please give me a moment to look into this for you.
In the meantime, could you please confirm if there have been any changes to your call handling setup since yesterday that might have affected how calls are being processed? This information will help me to better understand the situation and provide you with a more accurate solution.
Vapi
09/21/2024, 4:52 PMYou can continue this conversation by mentioning me in the message.
m
Mugiwara
09/21/2024, 4:52 PMNo, i havent changed anything on my settings
v
Vapi
09/21/2024, 4:53 PM@Mugiwara
Thank you for confirming that there haven't been any changes to your settings. I will now proceed to investigate the issue with the call charges for the customer-no-answer calls you've listed. Please bear with me for a moment while I look into this for you.
If I find that the charges were indeed incorrect, I will ensure that the necessary adjustments are made to your account. Your patience is greatly appreciated as we work to resolve this matter.
c
Chowderr
09/21/2024, 6:25 PM@Sahil could this be checked. I have been meaning to bring this up as well.
s
Sahil
09/22/2024, 3:48 AMThanks, it seems it is a bug.
Sahil
09/22/2024, 3:48 AMI will report it to the team.
c
Chowderr
09/22/2024, 10:23 AMThanks. if updated could you let us know. I will have afew more questions after.
s
Sahil
09/23/2024, 2:32 PMcool