Monthly billing limit
# support
y
Hi, I’m reaching out regarding the notifications we've received about approaching our billing limit of 1,000 USD for September and we cannot make calls anymore 😦 While we plan to develop more bots and increase our volume of minutes, we anticipate that we will still be far from the 50,000 minutes per month required for the "Vapi Tier 1 Pilot" plan. Given this, we’re not ready to transition to that plan yet. Could you please let us know if there's an option to temporarily unlock the monthly billing limit of 1,000 USD, or if there’s another alternative that doesn’t require upgrading? Thank you for your attention to this matter. I look forward to your response. @User
v
@Yoann C. Hello! I'm here to assist you with your billing concerns. It's great to hear that you're planning to develop more bots and increase your usage of Vapi. I understand that you've reached your billing limit and are looking for a temporary solution without upgrading to the Enterprise plan. While I don't have the authority to change billing limits or plans, I can certainly guide you on how to proceed. We can explore the possibility of a custom arrangement that fits your current needs. To do this, I would recommend reaching out to our support team who can discuss your usage patterns and find a solution tailored for you. Would you like me to connect you with our support team to discuss this further? They are available 24/7 and can provide hands-on assistance, including a shared Slack channel for direct communication.
You can continue this conversation by mentioning me in the message.
y
@Vapi yes please can you put me in contact with your support team to discuss this further?
v
@Yoann C. Absolutely, I'll connect you with our support team right away. They will be able to discuss your current situation and explore options for temporarily unlocking your monthly billing limit or finding an alternative solution that suits your needs. Please hold on for a moment while I make the arrangements.
s
and the amount that I should set
y
My org_id is : f8fa5457-3d4d-4d9b-8a5c-f8b83f850ea7 Ant the monthly billing limit would be 3,600USD
s
Done.
y
Thank you very much!
Hi, in another ticket I have just created they said that they have updated it but, in the UX it displays 1,500USD instead of 3,600USD. Could you update it to 3,600USD?
s
I have added that from my end. You didn’t had to make any changes
Set to 3500
make sure not to change anything
otherwise it will reset