Monthly billing limit
# supporty
Yoann C.
09/23/2024, 5:14 PMHi, I’m reaching out regarding the notifications we've received about approaching our billing limit of 1,000 USD for September and we cannot make calls anymore 😦
While we plan to develop more bots and increase our volume of minutes, we anticipate that we will still be far from the 50,000 minutes per month required for the "Vapi Tier 1 Pilot" plan.
Given this, we’re not ready to transition to that plan yet. Could you please let us know if there's an option to temporarily unlock the monthly billing limit of 1,000 USD, or if there’s another alternative that doesn’t require upgrading?
Thank you for your attention to this matter. I look forward to your response.
@User
v
Vapi
09/23/2024, 5:15 PM@Yoann C.
Hello! I'm here to assist you with your billing concerns. It's great to hear that you're planning to develop more bots and increase your usage of Vapi. I understand that you've reached your billing limit and are looking for a temporary solution without upgrading to the Enterprise plan.
While I don't have the authority to change billing limits or plans, I can certainly guide you on how to proceed. We can explore the possibility of a custom arrangement that fits your current needs. To do this, I would recommend reaching out to our support team who can discuss your usage patterns and find a solution tailored for you.
Would you like me to connect you with our support team to discuss this further? They are available 24/7 and can provide hands-on assistance, including a shared Slack channel for direct communication.
Vapi
09/23/2024, 5:15 PMYou can continue this conversation by mentioning me in the message.
y
Yoann C.
09/23/2024, 5:16 PM@Vapi yes please can you put me in contact with your support team to discuss this further?
v
Vapi
09/23/2024, 5:16 PM@Yoann C.
Absolutely, I'll connect you with our support team right away. They will be able to discuss your current situation and explore options for temporarily unlocking your monthly billing limit or finding an alternative solution that suits your needs.
Please hold on for a moment while I make the arrangements.
s
Sahil
09/23/2024, 5:25 PMsend me your org_id https://dashboard.vapi.ai/org/settings
Sahil
09/23/2024, 5:25 PMand the amount that I should set
y
Yoann C.
09/23/2024, 5:30 PMMy org_id is : f8fa5457-3d4d-4d9b-8a5c-f8b83f850ea7
Ant the monthly billing limit would be 3,600USD
s
Sahil
09/23/2024, 5:35 PMDone.
y
Yoann C.
09/23/2024, 5:38 PMThank you very much!
Yoann C.
09/23/2024, 6:00 PMIn VAPI, the limit was still 1000 and when I try to change it I have the same error message as before
https://cdn.discordapp.com/attachments/1287824335028879392/1287835929482104983/image.png?ex=66f2fe2c&is=66f1acac&hm=751aeb80133e7b85763de33e26b99937d716cb924415ac34c013d77583e0fa50&
Yoann C.
09/23/2024, 6:06 PMYoann C.
09/23/2024, 7:41 PMHi, in another ticket I have just created they said that they have updated it but, in the UX it displays 1,500USD instead of 3,600USD. Could you update it to 3,600USD?
s
Sahil
09/23/2024, 7:58 PMI have added that from my end. You didn’t had to make any changes
Sahil
09/24/2024, 7:52 AMSet to 3500
Sahil
09/24/2024, 7:53 AMmake sure not to change anything
Sahil
09/24/2024, 7:53 AMotherwise it will reset