Monthly billing limit
# supporty
Yoann C.
09/23/2024, 6:35 PMHi, I’m reaching out regarding the notifications we've received about approaching our billing limit of 1,000 USD for September and we cannot make calls anymore 😦
While we plan to develop more bots and increase our volume of minutes, we anticipate that we will still be far from the 50,000 minutes per month required for the "Vapi Tier 1 Pilot" plan.
Given this, we’re not ready to transition to that plan yet. Could you please let us know if there's an option to temporarily unlock the monthly billing limit of 1,000 USD, or if there’s another alternative that doesn’t require upgrading?
My org_id is : f8fa5457-3d4d-4d9b-8a5c-f8b83f850ea7
Ant the monthly billing limit would be 3,600USD
@User
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Vapi
09/23/2024, 6:36 PMmessage has been deleted
Vapi
09/23/2024, 6:36 PM@Yoann C.
Hello! I understand that you've reached your billing limit and are currently unable to make calls. I'm here to help you with this situation.
Since you're not ready to transition to the "Vapi Tier 1 Pilot" plan due to your current usage, but you're looking to temporarily increase your monthly billing limit to 3,600 USD, I would recommend reaching out to our sales team to discuss a custom solution that fits your needs. They can assist you with adjusting your billing limit without necessarily upgrading to a higher tier plan.
You can contact our sales team directly through your account manager or by sending an email to sales@vapi.ai with your organization ID (f8fa5457-3d4d-4d9b-8a5c-f8b83f850ea7) and the details of your request. They will be able to provide you with the options available for your account.
In the meantime, if there's anything else I can assist you with, please let me know!
Vapi
09/23/2024, 6:36 PMYou can continue this conversation by mentioning me in the message.
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Yoann C.
09/23/2024, 6:37 PM@Vapi Could you please modify the billing limit?
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Vapi
09/23/2024, 6:37 PM@Yoann C.
I'm here to assist you, but as a support bot, I don't have the capability to directly modify billing limits. However, I can guide you on how to request this change.
To modify your billing limit, you will need to contact our support team with your request. Please provide them with your organization ID (f8fa5457-3d4d-4d9b-8a5c-f8b83f850ea7) and specify that you would like to increase your monthly billing limit to 3,600 USD.
You can reach out to our support team via email at support@vapi.ai or through your VAPI dashboard by submitting a support ticket. They will be able to assist you with the process and discuss any potential options that may be available to you.
If you need further assistance or have any other questions, feel free to ask.
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Yoann C.
09/23/2024, 6:44 PM@User yes please can you put me in contact with your support team to discuss this further?
s
Shubham Bajaj
09/23/2024, 7:11 PMyour org billing limit has been updated.
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