PlayHT Voice IDs
# support
b
I'm having an issue where the Playht voice IDs aren't being recognised even after I update my credentials?
v
@bertiefa I'm sorry to hear you're experiencing issues with the Playht voice IDs. Let's try to troubleshoot this together. Could you please confirm if you have recently updated your Playht API Key and User ID in the system where you're trying to use them? If not, please ensure that your credentials are up-to-date. If you have already updated your credentials and the issue persists, there might be a need to look into the integration process or any error messages you're receiving. Could you provide more details on the error you're encountering?
You can continue this conversation by mentioning me in the message.
s
can you send a loom video?
s
you have 10+ play ht credentials
which is most likely causing this issue
b
Can I delete credentials?
s
send me the org id
b
e9f88c1e-4b17-4dc1-8b54-8b7a83949410
s
Done
try to add it once more
b
Thanks so much
s
worked? @User
b
yes that worked thank you