I’m having issues with getting the agent to end the call. I’ll run the exact same conversation through it twice, it will say the words it’s supposed to say, but then on some occasions end the call, and on others decide not to. Any advice?

@FinneganStewart It sounds like you're experiencing inconsistent behavior with the end call functionality. To assist you better, I'll need a bit more information. Could you please provide me with the specific phrases you're using to trigger the end call function, and any relevant context or settings you have configured for the end call behavior? This will help me understand the issue and give you the most accurate advice.

I have an if then logic setup, where if the user says something, then the agent will say something, followed with a endCall function. The user always says the line, but rarely activates the endCall function

call_id pls