Ongoing Calls
# support
n
Hello, i need help with the following issue: I have an on going call, in which i need to make a data validation through whatsapp. Once de customer answers yes or not, i need this answer to return to the on going call to proceed with my resolution. The problem is how to send this information to the ongoing call like a Tool Function. Please Help
v
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@nicholassantoss Hello! To assist you with integrating a data validation response from WhatsApp into your ongoing call, you would typically need to have a system in place that can handle asynchronous events, such as webhooks. When the customer replies on WhatsApp, the response would be captured by your backend system, which would then trigger a function to send this information back to the ongoing call. However, as a Voice API support bot, I don't have the capability to directly interact with WhatsApp or external systems. To proceed with your resolution, you would need to implement a webhook listener on your server that receives the WhatsApp response, and then use a function within your call system to update the call context with the customer's answer. If you have a specific Tool Function in your system designed for this purpose, you would call that function with the necessary parameters, such as the call ID and the customer's response. If you need assistance with the specifics of how to implement this or which function to call, please provide more details or ask your technical support team for more information.
Got it. Tagging @User for additional help.
n
i do have a listening webhook that returns with the answer. But how do you send this answer to the ongoing call?
i working with make by the way
s
call_id pls
n
where do i get the call id for the last calls?
call_xOj06W0YgFgDbnV3VfINHXf9
What i need is basically to maybe put a call in hold, make an verification that needs to wait customer response and depending on the answered message i need to bring the call back and give the AI the answer (for example: the customer said no or the customer said yes you can proceed) If i dont have an answer in like 30 seconds i end the call. Is that possible?
s
go to your vapi call log
there you will find it
n
Let me search
Is should be able to put informations on the on going calls for the assistants to be informed lively through the control call? Is that right? So I need to make a post through the url address of the call?
s
yeah
n
thats what i did, but it didnt work
error
id call_auEH8Fa1dh75RXEIsBNfdAsl
@Sahil
Please help
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