https://vapi.ai/ logo
Join Discord
Powered by
Support - Squad are transferred without calling o...
# support
s
Hello! @User @User Please help, I have created a squad with two agents in Spanish and English, the purpose is that if it detects that the client wants to continue in Spanish, it will be escalated to the agent and vice versa. It works correctly by explicitly asking you to change the language, but on some occasions it transfers me to the agent without asking. We want to know why it happens. Thank you! Assistant ID in English: 3e665834-5d66-4f3e-8325-7fd99a314ec0 Assistant ID in Spanish: 90b996f0-fe53-4e6c-8f43-5c380a211e18 Example calls with faults mentioned: Call ID: ff964e9a-8727-479a-ae5d-09c327d064ac Call ID: 36573747-9fee-4483-829b-4d94c9f8d0f0 In this case the call is cut off for no reason: b6c870b4-f5fc-48f8-b4e2-758bd77fa4d3] Squad ID: dfbeadc2-9e0c-4c66-95b0-7f7d118a356c This is the description that both squads have to transfer to the other. First Assistant Assistant ID in English: Transfer the conversation to this agent only when the client explicitly and directly requests to continue in Spanish. Valid examples include, but are not limited to, statements like: 'Can you speak in Spanish?' or 'I want to speak in Spanish.' Implicit or vague requests are not recognized or considered for transfer. Assistant ID in Spanish: Transfiere la conversación a este agente únicamente cuando el cliente solicite de manera explícita y directa continuar en el idioma Inglés. Ejemplos de solicitudes válidas incluyen, pero no se limitan a:\n'¿Puedes hablar en Inglés? 'Quiero hablar en Inglés'. No consideres otros tipos de solicitudes implícitas o vagas.
v
message has been deleted
@Sara Colorado Thank you for reaching out with your concern. It seems like there might be an issue with the language detection or transfer conditions in your squad setup. To better assist you, I will need to review the specific calls you've mentioned to understand why the unintended transfers are happening. For the call that was cut off (Call ID: b6c870b4-f5fc-48f8-b4e2-758bd77fa4d3), I will also investigate to see if there was a technical issue or if it was related to the squad's transfer conditions. Once I have more information, I will be able to provide you with a detailed explanation and suggest a solution to prevent these issues from occurring in the future. Please bear with me while I look into this for you. If you need immediate assistance, please don't hesitate to ask for more support.
You can continue this conversation by mentioning me in the message.
s
use gpt-4o
it will fix your issue
also make sure assistantOverride is set to null
s
@Sahil How do I make sure of this in VAPI? Also make sure AssistantOverride is set to null.
s
Please join the OH and get your question answered https://discord.gg/Q4kmWaKq?event=1288127751869431950 @Sara Colorado
s
@Sara Colorado
Copy code
Implicit or vague requests are not recognized or considered for transfer.
this won't help you because how llm will get to know from text is implicit or vague. Use phrase based triggers or description and can try adding DO NOT TRANSFER CALL IF USER INPUTS ISNT SIMIALR TO
3 Views
PreviousNext
Powered by