When a outbound call is in progress there is a lis...
# support
@Vapi
@Shubham Bajaj
v
@Mayank Sharma Yes, you can use the
listenUrl
feature to listen to live calls. The
listenUrl
is a webhook that you can set up to receive real-time audio streams of an ongoing call. To use this feature, you would typically configure the
listenUrl
in your call settings when you initiate the outbound call. If you need assistance with setting up or using the
listenUrl
, please let me know, and I can guide you through the process or provide more detailed information.
m
@Sahil
@Vapi how to setup ?
v
@Mayank Sharma To set up the
listenUrl
for live call monitoring, you'll need to follow these general steps: 1. **Create a Webhook Endpoint**: Set up a server that can handle incoming HTTP requests. This server will receive real-time audio streams from the live call. 2. **Configure the Endpoint**: Your endpoint should be capable of processing
POST
requests that will contain the audio stream data. Make sure your server is secure and can handle the expected load. 3. **Set the `listenUrl`**: When you make an API request to initiate an outbound call, you'll include the
listenUrl
parameter in your request. This URL should point to the webhook endpoint you created. 4. **Initiate the Call**: With the
listenUrl
set, initiate the outbound call using your Voice API platform. The platform will then send the audio stream to the
listenUrl
you specified. 5. **Handle the Audio Stream**: Implement logic on your server to handle and possibly store the audio stream for live listening or later review. Here's a simplified example of what the API request might look like when initiating an outbound call with a `listenUrl`:
Copy code
json
{
  "to": "+1234567890",
  "from": "+0987654321",
  "answerUrl": "https://yourdomain.com/answer",
  "listenUrl": "https://yourdomain.com/listen"
}
Please replace
https://yourdomain.com/listen
with the actual URL of your webhook endpoint. Remember to check the specific documentation of your Voice API provider for the exact parameters and setup process, as it may vary slightly between providers. If you need further assistance with the setup or have any specific questions, feel free to ask!
@Mayank Sharma Absolutely, you can listen to live calls! The
listenUrl
feature is designed for this purpose. When you set up a call, you can specify a URL in the
listenUrl
parameter. This URL will receive a live audio stream of the call, allowing you to listen in real-time. To use this feature, you'll need to provide a valid URL that is prepared to handle the incoming audio stream. Make sure your server is configured to accept the stream and that you have the necessary permissions and privacy considerations in place. If you need further assistance with setting up your
listenUrl
or have any specific questions about implementing this feature, please let me know!
You can continue this conversation by mentioning me in the message.
s
Please join the OH and get your question answered https://discord.gg/Q4kmWaKq?event=1288127751869431950 @Mayank Sharma
s
@Mayank Sharma i hope this is resolved now?
m
yeah
r
How do i get the live status of all calls to display in my application UI . Id like to see what calls are active and be able to choose which to listen to ?
s
create a new support ticket.
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