b
Hello, please how do I configure my vapi assistant to only pick/receive calls during specific hours of the day(business hours). Please I will really appreciate your assistance
v
@Benedictombe Hello! To configure your VAPI assistant to only pick or receive calls during specific hours of the day, you would typically need to set up time conditions within your voice application. This can be done by defining business hours in your application logic and then instructing the assistant to only accept calls during those hours. While I can guide you through the conceptual steps, the actual implementation would depend on the specific tools and interfaces provided by your VAPI service. Here's a general approach: 1. Define your business hours (e.g., 9 AM to 5 PM, Monday to Friday). 2. In your voice application, implement a check against the current time whenever a call is received. 3. If the current time is within your defined business hours, allow the call to be picked up by the assistant. 4. If the current time is outside of business hours, you can either reject the call, send it to voicemail, or provide a message informing the caller of your operating hours. If you need assistance with the specific code or settings within your VAPI service, please let me know the details, and I'll do my best to assist you further. If this involves accessing specific features or settings that I'm not aware of, you may need to ask support for more info on this.
You can continue this conversation by mentioning me in the message.
b
Where do I implement these in the voice assistant?
I need help implementing this
s
use server event request assistant and drop the request in non-business hours.
b
Sorry, just seeing your response today
Please how do I go about this? I'm still learning to use vapi
s
update
use twilio flex to route calls to vapi in non-office hours. sorry no docs available, only conceptual idea.
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